At a Glance
- Tasks: Engage with customers in the field and help them reconnect with their lenders.
- Company: Join Ascent, a dynamic company focused on customer support.
- Benefits: Flexible working options, competitive pay, and personal development opportunities.
- Other info: Exciting role with opportunities for both employed and self-employed positions.
- Why this job: Make a real difference by helping customers access vital support.
- Qualifications: Motivated individuals with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Exciting Opportunity Customer Reconnection Representative Apply fast, check the full description by scrolling below to find out the full requirements for this role.
We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.
As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available xxuwjjq from their lender.
This is an active, field-based role, ideal for individuals who en...
Field Customer Relations Consultant in Milton Keynes employer: Ascent
Ascent Performance Group is an exceptional employer that prioritises employee well-being and professional growth, particularly for the Field Representative role based in the vibrant regions of Glasgow, Edinburgh, and Motherwell. With a strong commitment to customer service, our supportive work culture fosters collaboration and offers competitive benefits such as a health cash plan, life assurance, and opportunities for bonuses, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Customer Relations Consultant in Milton Keynes
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ascent might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Field Customer Relations Consultant in Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ascent know if you can meet their needs without any hiccups!
Tailor Your Application to Ascent:Every company has its vibe and customer approach. Research Ascent's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ascent
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ascent.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
