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- Tasks: Support clients and customers in managing repayments while delivering positive outcomes.
- Company: Ascent Performance Group, a leader in legal and financial services.
- Benefits: Career development, competitive salary, health cash plan, and 22 days holiday.
- Why this job: Join a supportive team and make a real difference in people's financial journeys.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
- Other info: Participate in engaging group activities and interviews at our Manchester recruitment event.
The predicted salary is between 24000 - 28000 £ per year.
Ascent is excited to host an in-person Recruitment Event at our Manchester City Centre office on Thursday 9th April 2026 as we are looking for talented Customer Service Advisors to join our growing team!
Who We Are: Ascent Performance Group is a leading provider of legal and financial services. We put our customers at the heart of everything we do, providing support and guidance during their most challenging moments.
The Role: Customer Service Advisors are responsible for liaising with clients, customers, and internal colleagues to support the efficient and effective collection and recovery of contracted repayments. The role focuses on maximising successful debt recovery while consistently delivering positive customer outcomes.
Key Responsibilities:
- Complete standard financial statement assessments to determine appropriate instalment arrangements with individual debtors, some of which may be legally enforceable.
- Use a variety of systems concurrently, both internal and client, to apply key updates to customers' accounts in an accurate and timely manner, including setting of any instalment plans agreed, supporting the company or clients to make decisions about the customers' account, including progression of legal action, based on these updates.
- Hold effective conversations with customers around potentially challenging circumstances, including reason for non-payment, vulnerability and complaints, and maintain a courteous and professional attitude throughout.
What We're Looking For:
- Excellent communication skills - ability to articulate effectively on the phone and in writing with clients, customers, internal teams and third parties.
- Excellent people skills, ability to adapt to different teams and demonstrating great teamwork.
- Demonstrates good questioning and probing skills to allow for effective negotiation.
- Ability to be polite and compassionate without lacking confidence.
- Must be comfortable speaking to customers about financial issues with varying scenarios.
- Empathetic and able to understand and explain what a good customer outcome is, demonstrating ability to identify vulnerable customers and acting accordingly.
- Key attention to detail - ability to spot incorrect information and recalculate the situation to ensure best outcome for the customer, client and the business.
- Prepared to take on feedback in a professional manner and apply full effort in developing key areas of improvement.
- Work with integrity, ability to work without supervision and make decisions using own initiative.
What to Expect on the Day:
- Welcome & Introduction to Ascent
- Ice Breaker - tell us a bit about yourself
- 1:1 Interview with a Team Manager
- Group Activities to showcase teamwork and communication.
What We Offer:
- Friendly, supportive team environment.
- Career development & progression.
- Competitive benefits package, including:
- Company pension
- 22 days holiday + bank holidays (buy more if you like!)
- Health cash plan
- Critical illness cover
- Discounted legal services
- Season ticket loans
- Shopping & gym discounts
- Cycle-to-work scheme
Please submit your application to be considered - this is an invite only event.
Role start date: Monday 18th May 2026
Further Information: As part of the Ascent on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders.
Customer Service Advisor in Manchester employer: Ascent
Contact Detail:
Ascent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Make sure to research Ascent before the recruitment event. Knowing their values and services will help you connect better during your conversations. Plus, it shows you're genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with clients and customers, being able to articulate your thoughts clearly will set you apart. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
During the group activities, don’t be shy! Show off your teamwork skills and engage with others. Remember, they’re looking for someone who can adapt and work well with different teams, so let your personality shine!
✨Tip Number 4
After the event, follow up with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the position. And hey, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Use keywords from the job description, like 'excellent communication skills' and 'empathy', to show us you understand the role.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon and long-winded sentences; instead, focus on delivering your message in a clear and engaging way.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right place and helps us keep track of all applications. Plus, it’s super easy to do!
How to prepare for a job interview at Ascent
✨Know Your Stuff
Before the interview, make sure you understand Ascent's mission and values. Familiarise yourself with their services and how they support customers during tough times. This will help you articulate why you want to work there and how you can contribute.
✨Practice Active Listening
During the interview, show that you’re engaged by practising active listening. Nod, maintain eye contact, and ask follow-up questions. This demonstrates your excellent communication skills and shows that you care about what the interviewer is saying.
✨Show Empathy
As a Customer Service Advisor, empathy is key. Prepare examples of how you've handled difficult conversations in the past. Share stories that highlight your ability to understand and support customers, especially those in vulnerable situations.
✨Be Ready for Role-Play
Expect some role-play scenarios during group activities. Think about how you would handle various customer situations, especially around financial issues. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills.