Salary: £14,040 per annum (based on 20 hours per week, £26,325 full-time equivalent) Please note, this role is a 6-month fixed-term contract offered on a part-time basis, working 4 hours per day, Monday to Friday. The standard working pattern is 10:00am to 2:00pm, with two late shifts per week from 4:00pm to 8:00pm. Flexibility to work these late shifts is essential. We're looking for a highly organised and customer-focused Administrator to support our Field Services operation. This is a varied role where you'll work closely with customers, clients and field representatives, helping to ensure field activities are coordinated efficiently, enquiries are resolved promptly, and service levels are consistently achieved. If you enjoy working in a fast-paced environment, have excellent attention to detail, and take pride in delivering outstanding customer service, we'd love to hear from you. Key Responsibilities and Accountabilities Respond to customer, client and field representative enquiries via telephone and email. Monitor service levels and track cases to ensure deadlines are met. Provide administrative support to field operations and maintain accurate records. Review field reports to ensure quality, compliance and client requirements are met. Support the administration and maintenance of agent licence records. Record and manage customer complaints in line with company procedures. Maintain operational documentation, filing and record-management systems. Process incoming and outgoing correspondence. Support field representatives with operational and administrative requirements. Ensure all activities are completed in line with company policies and regulatory requirements. Essential Skills & Experience Strong administrative and organisational skills. Excellent communication and customer service skills. Ability to manage multiple priorities effectively. Good IT skills and attention to detail when handling data. Experience handling telephone and email enquiries professionally. High levels of accuracy and attention to detail. Ability to work independently and as part of a team. A customer-focused approach. Flexibility and adaptability in a changing environment. Desirable
Adminstrator Financial Services in Manchester employer: Ascent
Join our dynamic team in Manchester, where we prioritise a supportive work culture that fosters professional growth and development. As a Conveyancer, you will benefit from competitive remuneration, comprehensive training programmes, and the opportunity to work on diverse property transactions, all while being part of a collaborative environment that values your contributions and encourages innovation.
