At a Glance
- Tasks: Visit customers to support account rehabilitation and conduct interviews.
- Company: Ascent Performance Group, a leader in legal and financial services.
- Benefits: Competitive salary, health cash plan, life assurance, and bonus scheme.
- Other info: Work from home with travel across Glasgow, Edinburgh, and Motherwell.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in field work or debt recovery preferred; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Field Representative, ideally based within the Glasgow, Edinburgh and Motherwell or the surrounding regions. If you're experienced in field-based work, confident engaging with customers, and looking for a new opportunity, apply today to join our growing team!
A bit about Ascent: Ascent Performance Group is a leading provider of legal and financial services, committed to delivering exceptional results for our clients. At Ascent, we place our customers at the heart of everything we do. During their most challenging times, we strive to provide the support and guidance they deserve.
About the Role: As a Field Representative you are responsible for visiting customers at their properties to support account rehabilitation on behalf of our clients. This includes reconnecting customers with their lender, completing face-to-face or video-based fact-find interviews, and carrying out residential visits.
Your responsibilities will include:
- Arrange and attend reconnection visits or face-to-face interviews with individuals in their homes who are currently in financial difficulties.
- Support customers in discussing financial circumstances and repayment options.
- Gather accurate information from customers and third parties.
- Identify vulnerable customers and escalate appropriately.
- Manage your workload and territory efficiently.
- Complete accurate reports and follow all compliance processes.
What We Offer:
- Competitive salary.
- Work from home with travel across your allocated regions.
- Health cash plan.
- Life Assurance.
- Critical illness cover.
- Bonus Scheme.
- Discounted Gym Membership.
What We're Looking For:
- Experience in field work or debt recovery (preferred).
- Excellent communication and interpersonal skills.
- Strong organisational and route-planning ability.
- Professional, empathetic, and able to work independently.
- Knowledge of consumer or financial services is an advantage.
Required Documentation:
- ICO Registration.
- Full UK Driving Licence.
Field Representative employer: Ascent
Ascent Performance Group is an exceptional employer that prioritises employee well-being and professional growth, particularly for the Field Representative role based in the vibrant regions of Glasgow, Edinburgh, and Motherwell. With a strong commitment to customer service, our supportive work culture fosters collaboration and offers competitive benefits such as a health cash plan, life assurance, and opportunities for bonuses, making it an ideal place for those seeking meaningful and rewarding employment.
