At a Glance
- Tasks: Reconnect customers with their lenders and provide empathetic support.
- Company: Ascent, a dynamic company focused on customer engagement.
- Benefits: Flexible hours, autonomy in your role, and a chance to make a difference.
- Other info: Fast-paced environment with varied daily experiences.
- Why this job: Enjoy meeting new people and making a positive impact every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25185 - 28000 £ per year.
Role Overview As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender.
This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.
Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience.
The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.
No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.
Your responsibilities will include: Reconnecting customers with their lender and encouraging positive engagement.
Supporting customers in discussing their financial circumstances.
Gathering accurate information from customers and relevant third parties.
Identifying potentially vulnerable customers and escalating concerns appropriately.
Identifying com...
Customer Reconnection Representative employer: Ascent
Ascent Performance Group is an exceptional employer that prioritises employee well-being and professional growth, particularly for the Field Representative role based in the vibrant regions of Glasgow, Edinburgh, and Motherwell. With a strong commitment to customer service, our supportive work culture fosters collaboration and offers competitive benefits such as a health cash plan, life assurance, and opportunities for bonuses, making it an ideal place for those seeking meaningful and rewarding employment.
