At a Glance
- Tasks: Visit customers, gather information, and help them reconnect with their lenders.
- Company: Ascent, a supportive company focused on customer care and professional growth.
- Benefits: Competitive salary, company car, health cash plan, and gym discounts.
- Other info: Comprehensive training and career development opportunities available.
- Why this job: Make a real impact while enjoying flexibility and autonomy in your work.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 24300 - 29700 £ per year.
Exciting Opportunity Customer Reconnection Representative
We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.
As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender. This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.
Attitude, communication skills, professionalism, and reliability are more important than specific industry experience, as full training and ongoing support will be provided.
This is a customer-facing role where you'll visit customers in their homes, gather information, identify any support needs, and encourage positive engagement with their lender.
Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience. The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.
No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.
- Supporting customers in discussing their financial circumstances.
- Identifying complaints and ensuring they are handled in line with the appropriate process.
- Managing your diary, workload, and allocated territory effectively to ensure client service level agreements are achieved.
- Delivering a professional, respectful, and empathetic customer experience at all times.
Competitive salary. Company iPad and mobile phone. Company car. Home-based role with travel across your allocated region. Health Cash Plan. Life Assurance. Critical Illness Cover. Bonus Scheme. Discounted Gym Membership. Comprehensive training and ongoing support. Opportunities for career development and progression.
- Strong interpersonal and relationship-building skills.
- Flexible and willing to work evenings and weekends as required.
- A full UK driving licence and willingness to travel within an allocated territory.
Requirements may vary depending on whether you are applying on an employed or self-employed basis.
- Full UK Driving Licence and appropriate vehicle insurance.
- Valid DBS Check.
We are committed to helping our people grow through comprehensive training, ongoing support, professional development opportunities, and a culture built on fairness, integrity, and customer care.
Whether you're looking to start a career in field-based customer engagement or bring existing experience to a growing organisation, Ascent offers an exciting opportunity to make a real impact while developing your career.
Join us and help reconnect customers with the support they need.
Hiring: Field Based Client Advisor in Bury St Edmunds employer: Ascent
Join our dynamic team in Manchester, where we prioritise a supportive work culture that fosters professional growth and development. As a Conveyancer, you will benefit from competitive remuneration, comprehensive training programmes, and the opportunity to work on diverse property transactions, all while being part of a collaborative environment that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Field Based Client Advisor in Bury St Edmunds
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ascent might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Hiring: Field Based Client Advisor in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ascent know if you can meet their needs without any hiccups!
Tailor Your Application to Ascent:Every company has its vibe and customer approach. Research Ascent's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ascent
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ascent.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
