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- Tasks: Be the friendly face of our office, managing inquiries and supporting daily operations.
- Company: Join a vibrant team at Broadland Business Park, dedicated to great customer service.
- Benefits: Enjoy free food, private medical insurance, generous holidays, and wellbeing incentives.
- Why this job: This role offers a chance to grow in a supportive environment while making a real impact.
- Qualifications: Experience in admin or customer service is a plus; strong IT skills are essential.
- Other info: Located just 15 mins from Norwich train station with free parking and a modern office vibe.
The predicted salary is between 24000 - 36000 £ per year.
Are you a confident and customer-focused business administrator, who’s passionate about great customer service and enjoys being the first point of contact?
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Full Onsite (Occasional work from home if essential).
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37.5 hours per week.
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As an Administration/Receptionist in our clients offices – Broadland Business Park, you’re be the first point of contact for all visitors to the office in Norwich.
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This role is ideal for someone with experience in managing office operations and reception duties, and will play a crucial role in the smooth running of our clients office.
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Responsibility to organise and supervise all administrative activities that underpin the smooth and efficient running of the office, including supporting the Communications Manager with marketing activities for the business.
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You will also oversee all elements of H&S for the office, ensuring all health and safety checks, maintenance, legislation, policies and procedures are observed and adhered to, and provide general facility management.
As an Administration Assistant/Receptionist, you will:
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Handle enquiries and general queries
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Put your strong IT and keyboard skills to work
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Maintain databases and staff meeting diaries
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Have experience within an administrative or customer facing environment would be a real advantage
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Assist the office in general tasks, including but not limited to document filing, creating new projects, Organisations and Contacts on CRM systems
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Build and maintain positive and efficient working relations with colleagues providing assistance with work related requests and queries generated from other offices as and when necessary
Our client wants you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.
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Be an experienced user of MS Office 365 suite
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Previous office experience with the ability to multitask and work to deadlines
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Some ‘health and safety’ and or ‘marketing’ knowledge would be useful, but not essential, * Communication Skills
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Customer Service
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Microsoft Office
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Telephone Manner
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Receptionist Duties
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15 mins bus journey from Norwich train station
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Free daily parking
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Beautiful, modern, contemporary office environment.
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Close to amenities
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Free food/coffee/tea etc..
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Company get togethers
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Wellbeing incentives
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Private medical insurance after probation period
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Generous Holiday Allowance, plus public holidays and birthday day
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Life assurance 3 x annual salary after probation
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Pension – with employer contribution
Receptionist/Administrator employer: Ascent Sourcing
Contact Detail:
Ascent Sourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a customer, as this role is all about being the first point of contact.
✨Tip Number 2
Familiarize yourself with the office's health and safety regulations. Even if it's not essential, having some knowledge in this area can set you apart from other candidates and show your commitment to maintaining a safe work environment.
✨Tip Number 3
Highlight your experience with MS Office 365 during your discussions. Being proficient in these tools is crucial for managing databases and staff meeting diaries effectively.
✨Tip Number 4
Demonstrate your ability to multitask and manage deadlines. Prepare to discuss how you've successfully handled multiple responsibilities in previous roles, as this will be key in ensuring the smooth running of the office.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. Emphasize any relevant skills, such as your proficiency with MS Office 365 and your ability to multitask.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in managing office operations. Mention specific examples of how you've successfully handled enquiries or improved office efficiency.
Highlight Relevant Experience: In your application, focus on your previous roles that involved reception duties or administrative tasks. Discuss how you maintained databases, managed diaries, and supported marketing activities.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples of how you've effectively communicated with colleagues and customers in past positions. This could include handling queries or building positive working relationships.
How to prepare for a job interview at Ascent Sourcing
✨Showcase Your Customer Service Skills
Since this role emphasizes great customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your IT Proficiency
As an experienced user of MS Office 365 is essential, make sure to discuss your familiarity with these tools. You might even want to mention any specific projects where you utilized these skills effectively.
✨Understand Health and Safety Protocols
While not mandatory, having some knowledge of health and safety regulations can set you apart. Research basic H&S practices relevant to office environments and be ready to discuss how you would ensure compliance in the workplace.
✨Prepare for Teamwork Questions
This position requires building positive relationships with colleagues. Think of examples that demonstrate your teamwork abilities and how you've contributed to a collaborative work environment in previous roles.
