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- Tasks: Support and enhance IT infrastructure, troubleshoot issues, and implement new technologies.
- Company: Join a leading software logistics company focused on IT infrastructure.
- Benefits: Competitive salary, travel expenses covered, and additional training provided.
- Why this job: Exciting hands-on role with opportunities for growth in a dynamic environment.
- Qualifications: Experience in IT infrastructure, knowledge of Windows and networking, strong troubleshooting skills.
- Other info: Full clean driving licence and own transport required; fully on-site position.
The predicted salary is between 20000 - 28000 £ per year.
Location: Norwich/Oulton Broad
Salary: £25,000 - £35,000 + travel expenses
This is a new role created by our client, they are looking for an experienced mid-level Technical Support Analyst who:
- Full clean driving licence and own transport for travel between Norwich and occasionally Oulton Broad.
- Fully on-site (No hybrid or remote options)
Are you an experienced Junior/Mid Level Infrastructure Engineer looking for your next challenge? We're recruiting on behalf of a leading software logistics company that is seeking a skilled professional to support and enhance its IT infrastructure.
You will have recently worked in small companies; if you have worked in large multi-nationals this role would probably not suit you. It is expected that this would be your second job after graduating or starting your career in IT.
The Role:
As an Infrastructure Engineer, you'll play a key role in maintaining and improving the company's IT systems, ensuring high availability, security, and performance across the business. You'll work on a mix of BAU and project-based tasks, from troubleshooting network issues to implementing new technologies that drive operational efficiency. This is a varied and hands-on role that will require cabling and wiring as well as hardware and software server setup. Additional training will be given by the Director when needed.
Key Responsibilities:
- Maintain IT infrastructure, including servers, networks, and cloud-based systems.
- Support operations by ensuring minimal downtime and high system reliability.
- Implement security best practices to protect company data and assets.
- Work on infrastructure upgrades and improvement projects.
- Provide technical support and guidance to internal teams.
- Cabling and wiring.
- Collaborate with third-party vendors and service providers.
What We're Looking For:
- Experience in an Infrastructure Engineer or similar role.
- Knowledge of Windows, networking (LAN/WAN, VPNs).
- Server installation and maintenance.
- Experience in cabling and wiring.
- Ability to troubleshoot complex IT issues and provide effective solutions.
- Strong communication skills and a proactive mindset.
If you're looking for an exciting opportunity to be part of a growing software company with a strong focus on IT infrastructure, we'd love to hear from you!
Technical Support Analyst - Junior/Mid Level employer: Ascent Sourcing Ltd
Contact Detail:
Ascent Sourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - Junior/Mid Level
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, LAN/WAN, and VPNs. Having hands-on experience or even personal projects that showcase your skills in these areas can really set you apart during the interview.
✨Tip Number 2
Since this role involves cabling and wiring, consider brushing up on your practical skills in this area. You might even want to create a small project at home to demonstrate your ability to set up and maintain network infrastructure.
✨Tip Number 3
Networking is key! Reach out to current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and possibly refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare for the interview by practising common technical support scenarios. Think about how you would troubleshoot specific issues and be ready to discuss your thought process. This will show your problem-solving skills and proactive mindset, which are highly valued in this role.
We think you need these skills to ace Technical Support Analyst - Junior/Mid Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure and technical support. Focus on your skills in troubleshooting, server maintenance, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the role. Mention your experience in small companies and how it aligns with the company's needs, as well as your willingness to learn and adapt.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows, networking, and cabling. Provide examples of how you've successfully tackled similar challenges in previous roles or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascent Sourcing Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with IT infrastructure, including servers and networking. Bring examples of past projects or challenges you've faced, especially those involving troubleshooting and cabling.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your ability to troubleshoot complex IT issues. Think of specific instances where you successfully resolved a technical problem and be ready to explain your thought process.
✨Highlight Communication Skills
Since the role involves providing support to internal teams, emphasise your communication skills. Share examples of how you've effectively communicated technical information to non-technical colleagues in the past.
✨Research the Company
Familiarise yourself with the company’s IT infrastructure and any recent projects they’ve undertaken. Showing that you understand their business and how you can contribute will set you apart from other candidates.
