At a Glance
- Tasks: Support and optimise Azure environments, troubleshoot complex issues, and mentor junior engineers.
- Company: Join Acuity Analytics, a leader in digital transformation and cloud solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on innovation and continuous improvement.
- Why this job: Make a real impact by solving challenging technical problems in a dynamic environment.
- Qualifications: 5+ years in Azure support, strong technical skills, and mentoring experience.
The predicted salary is between 63000 - 77000 £ per year.
Please note that for this role, you must be based in the UK, Malta, Bulgaria or Portugal.
About Us
Ascent has recently been acquired by Acuity Analytics , marking an exciting new chapter for our business and our people.
Acuity Analytics delivers deep insights and domain-led digital transformation to high-growth and regulated organisations.
We combine talent, technology, and expertise to help our customers improve performance and operational efficiency.
As part of our continued growth, we are looking for an experienced
Level 3 Cloud Support Engineer to join our Managed Services team.
About the Role
As a
Level 3 Cloud Support Engineer , you will be a senior technical escalation point for our customer Azure environments, taking ownership of complex incidents, platform optimisation, security, governance, and continual improvement.
Reporting to the Head of Managed Services, you will work closely with engineering, service delivery, and customer teams while providing technical guidance to Level 1 and Level 2 engineers.
This is a hands-on role with the opportunity to influence technical standards, automation, monitoring, and how our Managed Services capability continues to evolve.
Skills and Experience Required
- Technical Expertise
- 5+ years' experience supporting Microsoft Azure environments.
- 3+ years' experience within Managed Services or a multi-customer environment.
- Strong hands-on experience with enterprise Azure Iaa S and Paa S.
- Strong Azure networking, compute, storage, identity, security, backup, and disaster recovery experience.
- Experience with Azure VMs, App Services, Function Apps, Azure SQL, AKS, and Azure Virtual Desktop.
- Strong knowledge of Microsoft Entra ID, RBAC, Conditional Access, PIM, Defender for Cloud, and Azure Policy.
- Experience with Azure Monitor, Log Analytics, Application Insights, DCRs, Grafana, and KQL.
- Infrastructure as Code experience with Terraform, Bicep, and ARM Templates.
- Strong Power Shell and Azure CLI scripting and automation skills.
- Experience with Azure Dev Ops, Git Hub, and CI/CD.
- Experience with Azure Lighthouse and Microsoft Partner Center.
- Experience leading complex incidents, root cause analysis, and problem management.
- Strong understanding of ITIL-aligned Incident, Problem, Change, and Service Management.
- Experience mentoring and supporting Level 1 and Level 2 engineers.
- Strong customer-facing and stakeholder management skills.
- Ability to manage multiple customer environments and competing priorities.
- Strong technical documentation and problem-solving skills.
- Willingness to participate in a 24x7 on-call rota.
What You Will Do
- Act as the senior technical escalation point for complex Azure incidents and service requests.
- Lead major incident response, technical investigations, and root cause analysis.
- Mentor and provide technical guidance to Level 1 and Level 2 engineers.
- Support and optimise customer Azure infrastructure and platform services.
- Troubleshoot complex issues across compute, networking, storage, identity, applications, and security.
- Implement Azure security, governance, compliance, and identity controls.
- Design and improve monitoring and alerting using Azure Monitor, Log Analytics, Application Insights, Grafana, and KQL.
- Develop Infrastructure as Code using Terraform, Bicep, and ARM Templates.
- Automate operational tasks using Power Shell, Azure CLI, and Power Automate.
- Support customer migrations, modernisation, backup, and disaster recovery.
- Conduct platform health reviews and identify opportunities for optimisation and automation.
- Support customer environments through Azure Lighthouse and Microsoft Partner Center.
- Contribute to technical standards, runbooks, documentation, and continual service improvement.
- Preferred Qualifications
- Microsoft Azure Security Engineer Associate (AZ-500)
- Microsoft Azure Solutions Architect Expert (AZ-305)
- ITIL v4 Foundation
- Microsoft Sentinel
- Fin Ops and Azure Cost Management
- Power Platform
- Multi-subscription and multi-tenant Azure environments
- Why Join Us
At Acuity Analytics, you'll have the opportunity to work across complex enterprise Azure environments while helping shape and improve our Managed Services capability.
You'll solve challenging technical problems, influence standards and automation, mentor other engineers, and work closely with customers and technical teams.
People are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive.
If you have any questions contact our Talent Acquisition team on ta. admin@acuityanalytics.
For more details about Acuity Analytics please see here: Read here.
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Cloud Support Engineer employer: Ascent Software
Ascent Software is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Data Engineers can thrive while working with cutting-edge technologies like Microsoft Fabric and Azure. Employees benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a significant impact on business outcomes through their work. Located in a vibrant tech hub, Ascent Software offers a unique blend of career growth and meaningful contributions to data-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Ascent Software or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Ascent Software.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Ascent Software.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Ascent Software that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Ascent Software.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Ascent Software and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Ascent Software
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Ascent Software uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
