Job Description
**PE Firm - L2 Support Engineer (Mac & Windows) - Contract (ongoing) - Immediate Start**
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Client
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- A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity.
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The Role
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- The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience.
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Responsibilities + Requirements
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- Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation
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- Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance
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- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID
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- Troubleshoot hardware, software, access and connectivity issues across both operating systems
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- Candidates should bring 3+ years' enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise and working knowledge of Windows and Microsoft 365. Networking fundamentals covering TCP/IP, DNS, DHCP and VPN are required. Financial-services experience and Jamf or Microsoft certs are advantageous.
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Location
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- London
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Start Date
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- Immediate
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L2 Support Engineer (Windows/MacOS) in London employer: Ascent Resourcing Limited
As an Operations Engineer, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, all while being located in a vibrant area that fosters creativity and teamwork. Join us to be part of a culture that values your contributions and supports your growth in the ever-evolving tech landscape.
