At a Glance
- Tasks: Resolve L2 escalations and support macOS and Windows environments.
- Company: Leading European private equity firm focused on tech investments.
- Benefits: Competitive pay, flexible working hours, and ongoing training opportunities.
- Other info: Immediate start in a collaborative and innovative workplace.
- Why this job: Join a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: 3+ years in IT support with strong macOS and Jamf experience.
The predicted salary is between 37800 - 46200 £ per year.
**PE Firm - L2 Support Engineer (Mac Windows) - Contract (ongoing) - Immediate Start** Client A leading European private equity firm specialising in software and technology-enabled businesses. The firm invests in high-growth companies across enterprise software, fintech, legal technology and cybersecurity. The Role The Level 2 Support Engineer will join our clients London-based transatlantic service desk, supporting its mixed Windows and macOS environment. The position will act as the escalation point between first-line support, senior systems engineers and an external Mac support partner. The role is heavily weighted towards macOS and requires practical Jamf experience. Responsibilities + Requirements Resolve L2 escalations across macOS, Windows and Microsoft 365, owning incidents through to resolution or appropriate escalation Administer the Mac estate through Jamf Pro, including policies, configuration profiles, application deployment and device compliance Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune and Azure AD/Entra ID Troubleshoot hardware, software, access and connectivity issues across both operating systems Candidates should bring 3+ years’ enterprise IT support experience, strong macOS knowledge, hands-on Jamf expertise a...
L2 Support Engineer (Windows/MacOS) employer: Ascent Resourcing Limited
As an Operations Engineer, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, all while being located in a vibrant area that fosters creativity and teamwork. Join us to be part of a culture that values your contributions and supports your growth in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer (Windows/MacOS)
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Ascent Resourcing Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace L2 Support Engineer (Windows/MacOS)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Ascent Resourcing Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Ascent Resourcing Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Ascent Resourcing Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Ascent Resourcing Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Ascent Resourcing Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Ascent Resourcing Limited.
