At a Glance
- Tasks: Support members with excellent service and process documentation efficiently.
- Company: Well-established company investing in your training and career growth.
- Benefits: 25 days annual leave, pension contribution, flexible working, and free parking.
- Other info: Opportunity for internal career progression and personal development.
- Why this job: Join a supportive team and develop your skills while making a difference.
- Qualifications: Reliable, committed, and professional attitude required.
The predicted salary is between 18900 - 23100 £ per year.
Reliable, committed and professional person required for a well run company that will invest a lot of time into your training
- Exact location is Eastleigh
- This is an opportunity for a steady job with internal career progression
The role of the Membership and Insurance Services Team members is to support the efficient and effective processing of the member journey, maintain accurate records and providing excellent service to meet member needs.
Team members work as a team to achieve targets set in order that xxx’s strategic objectives are met. xxx is committed to the regular monitoring and review of individual performance.
- Principal duties and responsibilities
- Process xxx documentation, data and information accurately and efficiently, within the agreed SLA, targets and procedures.
- Actively promote products and services offered by xxx to members and non members.
- Effectively and professionally communicate with all stakeholders to promote the xxx brand and image and provide high levels of service to meet member needs.
- Effectively liaise with the broker and underwriter regarding member claims.
- Proactively identify issues arising and contribute to resolution.
- Ensure professional and efficient customer service and SLA is adhered to.
- Actively participate in development projects and activities.
- Efficiently plan and manage own workload, resources and time to maximise efficiency.
- To comply with the company’s relevant policies and procedures, particularly regarding confidentiality, care, security and human resource management.
- Ensuring that all personnel do all that is reasonably practicable to maintain a safe and healthy work environment, having regard to appropriate risk assessments and ensuring compliance with company and statutory requirements and advise accordingly.
- Actively managing personal development in agreement with the Manager.
- To undertake such other duties as may be reasonably required by the xxx including attending shows and exhibitions.
Benefits
25 days annual leave (pro-rated for part-time hours).
- Up to 4% employer pension contribution
- One hour paid lunch break
- Some flexible working considered
- Free parking
Customer Service Advisor in Southampton employer: Ascent Resourcing Limited Careers
Our client is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. With a strong focus on employee growth, they provide ample opportunities for professional development and the chance to work on cutting-edge technology that transforms customer interactions. The supportive work culture encourages autonomy and creativity, making it an ideal place for talented individuals looking to make a meaningful impact in the tech industry.
Contact Details:
Ascent Resourcing Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent Resourcing Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent Resourcing Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent Resourcing Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Ascent Resourcing Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent Resourcing Limited Careers!
How to prepare for a job interview at Ascent Resourcing Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
