At a Glance
- Tasks: Engage with customers and ensure a smooth vehicle repair experience.
- Company: Join a leading automotive repair centre with a fun, close-knit team.
- Benefits: Competitive salary, bonuses, and no weekend work for a great work-life balance.
- Other info: Enjoy a supportive team atmosphere with opportunities for personal growth.
- Why this job: Be the friendly face of customer service in a dynamic automotive environment.
- Qualifications: Previous customer service experience and a bubbly personality are essential.
The predicted salary is between 28046 - 34278 £ per year.
Customer Service Advisor Dorking £30,000 - £32,500 Base + Benefits & Quarterly & Annual Bonus Hours: Monday – Friday 8:00am – 5.30pm (No Weekends)
To apply for this role you must have recent experience in a similar role within an Auto Repair Centre, Car Dealership or Vehicle Rental Company
Our client is a market leader within the vehicle repair industry.
Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Advisor within the high-level repair centre in Dorking.
The successful candidate would need to have excellent Customer Services experience, be friendly and bubbly with a good energy.
You'll need a good sense of humour, be adaptable and flexible and always have customer service at the forefront of everything you do.
The team are very close knit, friendly and fun.
It's a great place to work, with the Dorking branch in particular excelling.
The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process.
You’ll also provide a courtesy call service 24 hours after the customer collects their vehicle to ensure they are happy with the service and work carried out on the vehicle.
Key Skills Required
Previous customer service experience.
Confident, bubbly and outgoing personality.
Experience with MS Office software, especially Excel, Word and Outlook experience.
Strong attention to detail.
Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
A positive and proactive mindset and a flexible, hands-on approach to working in a team. An ability to understand the full Customer Service Journey
Customer Service Advisor - Automotive Sector in Dorking employer: Ascent Resourcing Limited Careers
Our client is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. With a strong focus on employee growth, they provide ample opportunities for professional development and the chance to work on cutting-edge technology that transforms customer interactions. The supportive work culture encourages autonomy and creativity, making it an ideal place for talented individuals looking to make a meaningful impact in the tech industry.
Contact Details:
Ascent Resourcing Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Automotive Sector in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent Resourcing Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent Resourcing Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Automotive Sector in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent Resourcing Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Ascent Resourcing Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent Resourcing Limited Careers!
How to prepare for a job interview at Ascent Resourcing Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
