At a Glance
- Tasks: Visit customers to support account rehabilitation and discuss financial options.
- Company: Ascent Performance Group, a leader in legal and financial services.
- Benefits: Competitive salary, work from home, health cash plan, and gym discounts.
- Other info: Join a supportive team focused on growth and customer care.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in field work or debt recovery preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Field Representative, ideally based within the Glasgow, Edinburgh and Motherwell or the surrounding regions. If you’re experienced in field‑based work, confident engaging with customers, and looking for a new opportunity, apply today to join our growing team!
About the Role
As a Field Representative you are responsible for visiting customers at their properties to support account rehabilitation on behalf of our clients. This includes reconnecting customers with their lender, completing face‑to‑face or video‑based fact‑find interviews, and carrying out residential visits.
Your responsibilities will include:
- Arrange and attend reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties
- Support customers in discussing financial circumstances and repayment options
- Gather accurate information from customers and third parties
- Identify vulnerable customers and escalate appropriately
- Manage your workload and territory efficiently
- Complete accurate reports and follow all compliance processes
What We Offer
- Competitive salary
- Work from home with travel across your allocated regions
- Health cash plan
- Life Assurance
- Critical illness cover
- Bonus Scheme
- Discounted Gym Membership
What We’re Looking For
- Experience in field work or debt recovery (preferred)
- Excellent communication and interpersonal skills
- Strong organisational and route‑planning ability
- Professional, empathetic, and able to work independently
- Knowledge of consumer or financial services is an advantage
Required Documentation
- ICO Registration
- Full UK Driving Licence & appropriate insurance
- Public Liability Insurance
- Valid DBS Check
Why Join Us?
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care.
Field Representative in Milton employer: Ascent Performance Group Ltd
Ascent Performance Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive salaries, flexible working arrangements, and a range of benefits including health cash plans and bonus schemes, we empower our Field Representatives to make a meaningful impact in their communities while enjoying a rewarding career.
Contact Details:
Ascent Performance Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Representative in Milton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ascent Performance Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Think about how your experience in field work or debt recovery aligns with the role of a Field Representative. Prepare a few key points to highlight your skills and how you can support customers effectively. Confidence is key!
✨Tip Number 3
Be ready for situational questions! Expect to be asked how you'd handle specific scenarios, especially when dealing with vulnerable customers. Think through your past experiences and be prepared to share examples that demonstrate your empathy and problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Representative in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your field-based experience and customer engagement skills. We want to see how your background aligns with the role of a Field Representative, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulties and how your skills can contribute to our mission at Ascent. Keep it personal and engaging!
Showcase Your Communication Skills:As a Field Representative, communication is key. In your application, highlight any experiences where you've successfully engaged with customers or resolved issues. We love seeing examples of your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ascent Performance Group's mission and values. Familiarise yourself with their services and how they support customers in financial difficulties. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Field Experience
Be ready to discuss your previous field-based work. Prepare specific examples of how you've engaged with customers, handled challenging situations, and managed your workload. Highlight any experience in debt recovery or financial services, as this will be particularly relevant for the role.
✨Demonstrate Empathy and Communication Skills
As a Field Representative, you'll need to connect with customers on a personal level. Practice articulating how you approach sensitive conversations and support vulnerable individuals. Use role-play scenarios to refine your communication style and ensure you come across as professional yet approachable.
✨Plan Your Route
Since the role involves travelling across allocated regions, show that you can efficiently manage your time and territory. Discuss how you would plan your visits and handle unexpected changes. This demonstrates your organisational skills and readiness for the responsibilities of the job.
