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For Companies At a Glance
- Tasks: Handle customer complaints and ensure top-notch service excellence.
- Company: Leading legal and financial services provider in Manchester.
- Benefits: Competitive benefits package and opportunities for professional development.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a strong team orientation.
The predicted salary is between 28800 - 48000 £ per year.
A leading provider of legal and financial services in Manchester is seeking a Customer Experience Officer to effectively handle customer complaints and ensure service excellence.
The ideal candidate will have excellent communication skills, a strong team orientation, and a commitment to high customer service standards.
The role offers a supportive work environment with opportunities for professional development and a competitive benefits package.
Customer Experience Lead — Complaint Resolution & Insights in Manchester employer: Ascent Performance Group Ltd
Contact Detail:
Ascent Performance Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead — Complaint Resolution & Insights in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and complaint resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you turned a complaint into a positive outcome. This will highlight your problem-solving abilities!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Experience Lead — Complaint Resolution & Insights in Manchester
Some tips for your application 🫡
Showcase Your Communication Skills: When writing your application, make sure to highlight your excellent communication skills. Use clear and concise language to demonstrate how you can effectively handle customer complaints and ensure service excellence.
Emphasise Teamwork: We value strong team orientation, so don’t forget to mention your experience working collaboratively with others. Share examples of how you've contributed to a team’s success in resolving customer issues.
Commit to Customer Service Standards: Make it clear that you’re committed to high customer service standards. Include specific instances where you’ve gone above and beyond to ensure customer satisfaction, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about specific examples from your past experiences where you've successfully resolved customer complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Customer Experience Lead, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, the company's approach to customer feedback, or opportunities for professional development. It shows you're engaged and serious about the position.
