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- Tasks: Visit customers to support account rehabilitation and conduct interviews.
- Company: Join Ascent Performance Group, a leader in legal and financial services.
- Benefits: Competitive pay, flexible hours, and the ability to work from home.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in field work or debt recovery preferred; strong communication skills essential.
- Other info: Enjoy self-managed work with travel across your region.
The predicted salary is between 13 - 16 £ per hour.
We are looking to recruit a number of self‑employed Field Representatives across multiple locations. If you’re experienced in field‑based work, confident engaging with customers, and looking for a new opportunity, apply today to join our growing team!
A bit about Ascent: Ascent Performance Group is a leading provider of legal and financial services, committed to delivering exceptional results for our clients. At Ascent, we place our customers at the heart of everything we do. During their most challenging times, we strive to provide the support and guidance they deserve.
About the Role: As a Field Representative, you are responsible for visiting customers at their properties to support account rehabilitation on behalf of our clients. This includes reconnecting customers with their lender, completing face‑to‑face or video‑based fact‑find interviews, and carrying out residential visits.
Your responsibilities will include:
- Arrange and attend reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties
- Support customers in discussing financial circumstances and repayment options
- Gather accurate information from customers and third parties
- Identify vulnerable customers and escalate appropriately
- Manage your workload and territory efficiently
- Complete accurate reports and follow all compliance processes
What We Offer:
- Competitive pay rates
- Flexible, self‑managed working hours
- Work from home with travel across your allocated region
What We’re Looking For:
- Experience in field work or debt recovery (preferred)
- Excellent communication and interpersonal skills
- Strong organisational and route‑planning ability
- Professional, empathetic, and able to work independently
- Knowledge of consumer or financial services is an advantage
Required Documentation:
- ICO Registration
- Full UK Driving Licence
Field Representative - Self‑Employed employer: Ascent Performance Group Ltd
Contact Detail:
Ascent Performance Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Representative - Self‑Employed
✨Tip Number 1
Get to know the company inside out! Research Ascent Performance Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since you'll be engaging with customers face-to-face, it’s crucial to have a confident and clear way of presenting yourself. Role-play with a friend or family member to get comfortable with your delivery.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even give you tips on what to highlight during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ascent team and ready to take on the challenge of being a Field Representative.
We think you need these skills to ace Field Representative - Self‑Employed
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any field-based work or customer engagement experience you have. We want to see how your background aligns with the role of a Field Representative, so don’t hold back!
Be Personable: Since this role involves a lot of face-to-face interaction, let your personality shine through in your application. We’re looking for someone who can connect with customers, so show us your communication skills!
Organise Your Application: Just like managing your workload and territory, keep your application neat and structured. Use clear headings and bullet points where necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ascent Performance Group's mission and values. Familiarise yourself with their services and how they support customers in financial difficulties. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Field Experience
Be ready to discuss your previous field-based work. Prepare specific examples of how you've engaged with customers, handled challenging situations, and managed your workload. This will demonstrate your capability and confidence in the role of a Field Representative.
✨Practice Empathy
Since the role involves working with vulnerable customers, think about how you can convey empathy during the interview. Share instances where you've successfully supported clients through tough times, highlighting your interpersonal skills and understanding of their circumstances.
✨Plan Your Route
As a Field Representative, route planning is key. During the interview, mention how you would approach managing your territory efficiently. Discuss any tools or methods you use for organisation, as this will show that you're proactive and ready to hit the ground running.