At a Glance
- Tasks: Visit customers to support account rehabilitation and conduct face-to-face interviews.
- Company: Ascent Performance Group, a leader in legal and financial services.
- Benefits: Competitive salary, work from home, health cash plan, and gym discounts.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in field work or debt recovery preferred; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Field Representative, ideally based within the Glasgow, Edinburgh and Motherwell or the surrounding regions. If you’re experienced in field‑based work, confident engaging with customers, and looking for a new opportunity, apply today to join our growing team!
A bit about Ascent: Ascent Performance Group is a leading provider of legal and financial services, committed to delivering exceptional results for our clients. At Ascent, we place our customers at the heart of everything we do. During their most challenging times, we strive to provide the support and guidance they deserve.
About the Role: As a Field Representative you are responsible for visiting customers at their properties to support account rehabilitation on behalf of our clients. This includes reconnecting customers with their lender, completing face‑to‑face or video‑based fact‑find interviews, and carrying out residential visits.
Your responsibilities will include:
- Arrange and attend reconnection visits or face to face interviews with individuals in their homes who are currently in financial difficulties
- Support customers in discussing financial circumstances and repayment options
- Gather accurate information from customers and third parties
- Identify vulnerable customers and escalate appropriately
- Manage your workload and territory efficiently
- Complete accurate reports and follow all compliance processes
What We Offer:
- Competitive salary
- Work from home with travel across your allocated regions
- Health cash plan
- Life Assurance
- Critical illness cover
- Bonus Scheme
- Discounted Gym Membership
What We’re Looking For:
- Experience in field work or debt recovery (preferred)
- Excellent communication and interpersonal skills
- Strong organisational and route‑planning ability
- Professional, empathetic, and able to work independently
- Knowledge of consumer or financial services is an advantage
Required Documentation:
- ICO Registration
- Full UK Driving Licence
Field Representative employer: Ascent Performance Group Ltd
Ascent Performance Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a range of benefits including a health cash plan and life assurance. Our supportive work culture fosters collaboration and empowers Field Representatives to make a meaningful impact in the lives of customers facing financial difficulties, all while enjoying the flexibility of working from home and travelling across the vibrant regions of Glasgow, Edinburgh, and Motherwell.
Contact Details:
Ascent Performance Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Representative
✨Tip Number 1
Get to know the company inside out! Research Ascent Performance Group and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain your experience in field-based work and how it relates to the role of a Field Representative. Think about specific examples where you've successfully engaged with customers or resolved issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Field Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Representative role. Highlight any field-based work or customer engagement experience you have, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a great fit for our team at Ascent. Keep it friendly and professional!
Showcase Your Communication Skills:Since the role involves engaging with customers face-to-face, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with people and support them through tough times.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ascent Performance Group's mission and values. Familiarise yourself with their services and how they support customers in financial difficulties. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Field Experience
Be ready to discuss your previous field-based work. Prepare specific examples of how you've engaged with customers, handled challenging situations, and managed your workload. Highlight any experience in debt recovery or financial services, as this will be a big plus for the interviewers.
✨Demonstrate Empathy and Communication Skills
As a Field Representative, you'll need to be professional and empathetic. Think of scenarios where you've had to support customers through tough times. Practice articulating how you would approach sensitive conversations, as this will be crucial in your role.
✨Plan Your Route
Since the job involves travelling across allocated regions, show that you can manage your time and territory efficiently. Discuss how you would plan your visits and handle your schedule. This will demonstrate your organisational skills and readiness for the role.
