At a Glance
- Tasks: Visit customers, provide support, and encourage positive engagement with lenders.
- Company: Join a growing team dedicated to helping customers across the UK.
- Benefits: Enjoy competitive pay, bonuses, a company car, and an iPad.
- Other info: Flexible hours and full training provided for your success.
- Why this job: Make a real difference in people's lives while working independently.
- Qualifications: Strong communication skills and a professional, empathetic approach required.
The predicted salary is between 38000 - 42000 £ per year.
We're looking for motivated and professional Customer Representatives to join our growing team across the UK. This is a field-based role working independently within your allocated region, helping customers reconnect with the support available from their lender, providing guidance during challenging circumstances and encouraging positive engagement. Whether you have previous field experience or are looking for a new challenge, we'd love to hear from you. We value attitude, professionalism, and communication skills above all else, with full training and ongoing support provided.
What You'll Be Doing:
- Visiting customers in their homes across your allocated territory
- Reconnecting customers with their lender and encouraging engagement
- Supporting conversations around financial circumstances
- Gathering accurate customer information and completing reports
- Identifying vulnerable customers and escalating concerns appropriately
- Managing your own diary and workload to meet service levels
- Ensuring all compliance and recording requirements are met
- Delivering a professional, empathetic, and respectful customer experience
What We're Looking For:
- Excellent communication and relationship-building skills
- A professional, resilient, and empathetic approach
- Strong organisational and time management abilities
- Comfortable working independently and managing your own schedule
- Flexible to work evenings and weekends when required
- Full UK Driving Licence
- Willingness to travel within your designated region
What's in it for You?
- Competitive Salary
- Bonus Scheme
- Company Car
- Company iPad
Field Base Customer Representative (Self-Employed) employer: Ascent Performance Group Ltd
Ascent Performance Group is an excellent employer that values organisation and efficiency, providing a supportive work environment for its Litigation Administrative Assistants. With a strong focus on employee growth and development, the company offers opportunities for professional advancement while fostering a collaborative culture that prioritises client service and operational excellence. Located in a vibrant area, employees enjoy a dynamic workplace that encourages teamwork and innovation.
Contact Details:
Ascent Performance Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Base Customer Representative (Self-Employed)
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ascent Performance Group Ltd might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Field Base Customer Representative (Self-Employed)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ascent Performance Group Ltd know if you can meet their needs without any hiccups!
Tailor Your Application to Ascent Performance Group Ltd:Every company has its vibe and customer approach. Research Ascent Performance Group Ltd's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ascent Performance Group Ltd.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
