At a Glance
- Tasks: Visit customers, provide support, and help them reconnect with their lenders.
- Company: Ascent, a supportive and inclusive company focused on making a positive impact.
- Benefits: Competitive salary, bonus scheme, company car, health cash plan, and career development.
- Other info: Comprehensive training and ongoing support provided for your success.
- Why this job: Enjoy autonomy while helping people during challenging times in your community.
- Qualifications: Strong communication skills, empathy, and ability to manage your own schedule.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for motivated and professional Customer Representatives to join our growing team across the UK. This is a field-based role working independently within your allocated region, helping customers reconnect with the support available from their lender, providing guidance during challenging circumstances and encouraging positive engagement.
Whether you have previous field experience or are looking for a new challenge, we'd love to hear from you. We value attitude, professionalism, and communication skills above all else, with full training and ongoing support provided.
What You'll Be Doing:
- Visiting customers in their homes across your allocated territory
- Reconnecting customers with their lender and encouraging engagement
- Supporting conversations around financial circumstances
- Gathering accurate customer information and completing reports
- Identifying vulnerable customers and escalating concerns appropriately
- Managing your own diary and workload to meet service levels
- Ensuring all compliance and recording requirements are met
- Delivering a professional, empathetic, and respectful customer experience
What We're Looking For:
- Excellent communication and relationship-building skills
- A professional, resilient, and empathetic approach
- Strong organisational and time management abilities
- Comfortable working independently and managing your own schedule
- Flexible to work evenings and weekends when required
- Full UK Driving Licence
- Willingness to travel within your designated region
What's in it for You?
- Competitive Salary
- Bonus Scheme
- Company Car
- Company iPad & Mobile Phone
- Health Cash Plan
- Life Assurance
- Critical Illness Cover
- Discounted Gym Membership
- Comprehensive Training & Ongoing Support
- Career Development Opportunities
At Ascent, our people are at the heart of everything we do. We foster a supportive, inclusive culture where your contribution is recognised, your development is encouraged, and your work genuinely helps people during difficult times.
If you're looking for a rewarding role with autonomy, variety, and the opportunity to make a positive impact every day, we'd love to hear from you. Apply today and become part of a team that's helping customers reconnect with the support they need.
Field Base Customer Representative (Self-Employed) in England employer: Ascent Performance Group Ltd
Ascent Performance Group is an excellent employer that values organisation and efficiency, providing a supportive work environment for its Litigation Administrative Assistants. With a strong focus on employee growth and development, the company offers opportunities for professional advancement while fostering a collaborative culture that prioritises client service and operational excellence. Located in a vibrant area, employees enjoy a dynamic workplace that encourages teamwork and innovation.
Contact Details:
Ascent Performance Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Base Customer Representative (Self-Employed) in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent Performance Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent Performance Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Base Customer Representative (Self-Employed) in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent Performance Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ascent Performance Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent Performance Group Ltd!
How to prepare for a job interview at Ascent Performance Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
