Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and work on exciting projects with cutting-edge technology.
- Company: Join a successful MSP with over 20 years of client relationships.
- Benefits: Earn up to £45K, enjoy pension contributions, and free car parking.
- Why this job: Be part of a growth journey and influence the future of IT services.
- Qualifications: 3+ years of IT support experience, especially with Windows Server and virtualisation.
- Other info: Flexible working hours and a supportive team environment await you.
Are you a Senior IT Support Engineer with client-facing experience? Do you have experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU?
ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter). Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security.
Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not necessary. This is an opportunity to join a small but highly successful MSP with clients over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
- Technical expertise in Windows server 2016-2022, Hyper V, Office 365, Azure, Networking, Firewalls
- Focus on delivering excellent customer service and experience
- Build strong relationships with internal/external stakeholders
- Asset Management of hardware and software
- Design, Build and deployment of server architecture with supporting documentation in line with company standards
- Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
- Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
- Building strong partnership relationships with customers
- Be a point of escalation for support calls
Any experience in Power BI and decent SQL will be highly advantageous but training will be provided if needed. Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential - an opportunity to influence and make a change is on offer here.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Office-based role. Flexibility given for personal appointments etc. Some out-of-hours work, time given back in lieu. 40 hour week. You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks.
If you believe you fit the role, please click apply for immediate consideration. Your CV will come to my inbox, and I shall contact you soon. If you don’t have a CV ready email me and we can talk through the role and you can get a CV together later. Candidates of all ages and backgrounds will be considered for this role.
3rd Line IT Support Engineer - MSP - 45K in Nottingham employer: Ascent People
Contact Detail:
Ascent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer - MSP - 45K in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server, Azure AD, or any of the other tech mentioned, make sure to highlight these in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for the interview by brushing up on your client-facing skills. You’ll need to demonstrate not just your technical know-how but also how you can build strong relationships with clients and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to be part of our growth story.
We think you need these skills to ace 3rd Line IT Support Engineer - MSP - 45K in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Azure AD, and Hyper V. We want to see how your skills match the role, so don’t be shy about showcasing your client-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this 3rd Line IT Support Engineer role and how you can contribute to our growth plans. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves working closely with clients and stakeholders, make sure your application reflects your excellent communication skills. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Ascent People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server 2016-2022, Hyper V, and Office 365. Be ready to discuss specific projects you've worked on that involved these technologies, as well as any challenges you faced and how you overcame them.
✨Show Off Your Client-Facing Skills
Since this role is client-facing, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or built strong relationships, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to tackle some technical scenarios during the interview. Practice explaining your thought process when troubleshooting issues, especially in areas like networking and firewalls. This will show your analytical skills and ability to think on your feet.
✨Emphasise Teamwork and Culture Fit
This company values team players who understand the overall business objectives. Be ready to discuss how you've collaborated with others in previous roles and how you can contribute to a positive team environment. Highlight your motivation to be part of their growth plan.