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- Tasks: Provide top-notch IT support and work on exciting projects with cutting-edge technology.
- Company: Join a successful MSP with over 20 years of client relationships.
- Benefits: Competitive salary, pension, free parking, and flexible working hours.
- Why this job: Be part of a growth journey and influence the future of IT services.
- Qualifications: 3+ years of IT support experience and strong communication skills.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 54000 £ per year.
Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, Office 365, Azure AD, VM Ware/Hyper V, Windows Server, SQL, Cisco, Active Directory, Power BI, Scripting.
Are you a Senior IT Support Engineer with client-facing experience?
Do you have experience working with Windows Server & Virtualisation?
Are you comfortable working on the design of new implementations & projects as well as BAU?
ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter). Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security.
Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not necessary.
This is an opportunity to join a small but highly successful MSP with clients over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward, advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
- Technical expertise in Windows server, Hyper V, Office 365, Azure, Networking, Firewalls
- Focus on delivering excellent customer service and experience
- Build strong relationships with internal/external stakeholders
- Asset Management of hardware and software
- Design, Build and deployment of server architecture with supporting documentation in line with company standards
- Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
- Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
- Building strong partnership relationships with customers
- Be a point of escalation for support calls
Any experience in Power BI and decent SQL will be highly advantageous but training will be provided if needed. Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential – an opportunity to influence and make a change is on offer here.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Office-based role. Flexibility given for personal appointments etc. Some out-of-hours work, time given back in lieu. 40 hour week.
You must have the right to work in the UK; this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks.
3rd Line IT Support Engineer – MSP – 45K in Manchester employer: Ascent People
Contact Detail:
Ascent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer – MSP – 45K in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Windows Server, Azure AD, and all that good stuff. Real-life examples of your work can really make you stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a networking event, drop a quick thank-you email. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Check out our website for job listings! We often have roles that might not be advertised elsewhere. Plus, applying directly through us can give you a better shot at landing that dream job.
We think you need these skills to ace 3rd Line IT Support Engineer – MSP – 45K in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line IT Support Engineer. Highlight your experience with Windows Server, Azure AD, and any client-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves working closely with clients, it's crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you've effectively communicated technical information to non-technical stakeholders.
Be Specific About Your Technical Skills: When listing your technical skills, be specific! Mention your experience with Hyper V, Office 365, and any scripting languages like PowerShell. We love seeing candidates who can clearly articulate their technical expertise.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Ascent People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Hyper V, and Office 365. Be ready to discuss your experience with these technologies in detail, as well as any projects you've worked on that involved them.
✨Show Off Your Client-Facing Skills
Since this role is client-facing, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or built strong relationships, and be ready to share those stories.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical scenarios or challenges. Practice articulating your thought process and problem-solving skills, especially in relation to BAU and project work.
✨Demonstrate Team Spirit
This role requires a team player mentality. Be prepared to discuss how you've collaborated with others in previous roles and how you can contribute to the overall business objectives of the company.
