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- Tasks: Join as a 3rd Line IT Support Engineer, tackling diverse tech challenges daily.
- Company: Be part of a successful MSP with over 20 years of client relationships.
- Benefits: Enjoy a competitive salary, pension, free parking, and flexible hours.
- Why this job: Make an impact in a growing company while enhancing your tech skills.
- Qualifications: 3+ years UK experience in IT support, with knowledge of Windows Server and virtualisation.
- Other info: Opportunity for training in Power BI and SQL; team players thrive here.
The predicted salary is between 32400 - 50400 £ per year.
Are you a Senior IT Support Engineer with client-facing experience? Do you have experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU?
ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter). Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security. Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not necessary.
This is an opportunity to join a small but highly successful MSP with clients over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
- Technical expertise in Windows server 2016-2022, Hyper V, Office 365, Azure, Networking, Firewalls
- Focus on delivering excellent customer service and experience
- Build strong relationships with internal/external stakeholders
- Asset Management of hardware and software
- Design, Build and deployment of server architecture with supporting documentation in line with company standards
- Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
- Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
- Building strong partnership relationships with customers
- Be a point of escalation for support calls
Any experience in Power BI and decent SQL will be highly advantageous but training will be provided if needed. Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential - an opportunity to influence and make a change is on offer here.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Office-based role. Flexibility given for personal appointments etc. Some out-of-hours work, time given back in lieu. 40 hour week.
You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks.
If you believe you fit the role, please click apply for immediate consideration. Your CV will come to my inbox, and I shall contact you soon. If you don’t have a CV ready email me and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
3rd Line IT Support Engineer - MSP - 45K in Loughborough employer: Ascent People
Contact Detail:
Ascent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer - MSP - 45K in Loughborough
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2016-2022 and Hyper V. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent client-facing abilities. Practice explaining technical concepts in simple terms, which will help you build rapport with clients and stakeholders.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work in MSP environments. Engaging with others in the industry can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with asset management and project design. Think of examples where you've successfully managed resources or contributed to a project, as these are key responsibilities in the role.
We think you need these skills to ace 3rd Line IT Support Engineer - MSP - 45K in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line IT Support, particularly with technologies mentioned in the job description like Windows Server, Office 365, and Azure AD. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your client-facing experience and technical expertise. Mention how your background aligns with the company's growth plans and your enthusiasm for contributing to their success.
Highlight Soft Skills: Since excellent communication and teamwork are crucial for this role, emphasise your interpersonal skills and ability to build strong relationships with stakeholders in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascent People
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server 2016-2022, Hyper V, and Office 365 during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical expertise.
✨Emphasise Client-Facing Experience
Since this role involves client interaction, share examples of how you've successfully communicated with clients in previous positions. Discuss how you built relationships and resolved issues, showcasing your excellent communication skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot complex issues or implement new solutions, and be ready to explain your thought process and the outcomes.
✨Demonstrate Team Player Attitude
The company values teamwork, so be sure to convey your ability to work collaboratively. Share instances where you contributed to a team project or supported colleagues, highlighting your motivation to be part of the overall business objective.
