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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage customer queries in a fast-paced environment.
- Company: Join a prestigious global organisation with over 130 years of industry leadership.
- Benefits: Enjoy exceptional career advancement opportunities and fully funded professional training.
- Why this job: Be part of a dynamic team where your skills and customer service are highly valued.
- Qualifications: Fluent Spanish, experience in IT support, and proficiency in Google Workspace and Windows environments.
- Other info: This role requires full-time office presence, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support.
Key Requirements for the IT Service Desk Engineer vacancy:
- Proven experience in a similar IT support role
- Fluent Spanish - business proficiency required
- Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs)
- Windows desktop environments (Windows 10/11)
- Mobile device platforms (Android and iOS)
- Microsoft Office 2016/2019
- Mitel VOIP phone systems or equivalent
- Windows Server administration and Active Directory
- Windows 10 deployment (WDS)
- Innovative thinker who contributes fresh perspectives
- ITIL certification (advantageous)
This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions.
Are you ready to advance your IT career with a respected global leader?
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Home Based
✨Tip Number 1
Familiarise yourself with the Google Workspace ecosystem, as it's a key requirement for this role. Spend some time exploring its features and functionalities to demonstrate your proficiency during interviews.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a business context. Practising technical vocabulary related to IT support can give you an edge when communicating with clients and colleagues.
✨Tip Number 3
Gain hands-on experience with Windows Server administration and Active Directory. If you haven't worked with these systems recently, consider setting up a home lab to practice and enhance your skills.
✨Tip Number 4
Prepare for potential challenging interactions by developing your stakeholder management skills. Think of examples from your past experiences where you've successfully navigated difficult situations and be ready to discuss them.
We think you need these skills to ace Technical Support Engineer - Home Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support roles. Emphasise your proficiency with Google Workspace, Windows environments, and any experience with Mitel VOIP systems. Tailoring your CV to match the job description will make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in a fast-paced environment. Mention your Spanish fluency and how it can benefit the company, as well as your innovative thinking and problem-solving skills.
Highlight Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, be sure to include them in your application. This can give you an edge over other candidates and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Google Workspace ecosystem and Windows desktop environments. Highlight specific examples of how you've successfully resolved technical issues in previous roles.
✨Demonstrate Your Language Proficiency
Since this role requires fluent Spanish, practice speaking about your technical skills and experiences in Spanish. This will not only show your language proficiency but also your ability to communicate effectively with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging interactions. Think of past experiences where you managed stakeholder expectations and be ready to share those stories.
✨Research the Company Culture
Understand the values and mission of the organisation. Being able to align your answers with their culture will demonstrate your genuine interest in the position and help you stand out as a candidate.
