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- Tasks: Lead a dynamic team in providing top-notch technical support for advanced measurement systems.
- Company: Innovative tech company in Oxfordshire with a global reach.
- Benefits: Competitive salary, bonus, share options, flexible working, and 25 days holiday.
- Why this job: Join a fast-paced environment and make a real impact in global tech.
- Qualifications: 5+ years in technical support, strong team management, and excellent communication skills.
- Other info: Opportunity for international travel and career growth in a thriving tech company.
The predicted salary is between 60000 - 90000 £ per year.
An advanced technology company in Oxfordshire is looking for a Technical Services Manager / Customer Support Manager to lead its growing international support team. Fast-paced, high-growth environment where you'll need to hit the ground running.
The Role: Lead and develop a team of Customer Support Engineers, maintaining high-precision measurement systems at customer sites worldwide. You'll be managing the team, technical issues, planning installations and maintenance, working with engineering on reliability improvements, and travelling internationally (up to 20% of the time, including short notice when needed).
What we need from you:
- Team management
- 5+ years in technical support or field service
- Experience with mechanical, electronic and optical systems
- CRM and quality management systems experience
- Strong customer-facing and communication skills
- Willingness to handle urgent calls outside normal hours
Useful But Not Essential:
- Experience with robotics, laser systems, vacuum systems, or other multi-disciplinary equipment.
- Background in small, fast-growing tech companies.
The Company: Based in Oxfordshire, this is a well-funded business, growing and working with major names in global tech. Small enough that what you do matters, established enough that they're not figuring out product-market fit.
Package: Up to £75K base (depending on experience), annual bonus, 25 days holiday, flexible working, pension, share options.
Reality Check: This isn't a 9-5 role. Systems are deployed globally, issues happen, and sometimes you'll need to get on a plane at short notice or take a call out of hours. But if you want to work on genuinely advanced technology with a team where your contribution is visible, it's a solid opportunity.
Contact me asap for a confidential conversation and job spec. All candidates must have the right to work in the UK and no constraints on global travel. Candidates of all ages and backgrounds will be considered.
Technical Services Manager employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know about opportunities in customer support or technical services. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and team management skills. Be ready to discuss how you've handled urgent issues in the past and how you can lead a team effectively in a fast-paced environment.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your experience with customer-facing roles and how you’ve successfully resolved technical issues. This is key for a role that involves high-precision measurement systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our growing team.
We think you need these skills to ace Technical Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your experience in team management and technical support, especially with mechanical and electronic systems. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our fast-paced environment. Share specific examples of how you've led teams and tackled technical challenges in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle urgent situations and communicate effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ascent People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mechanical, electronic, and optical systems. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just a manager but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This is crucial since you'll be managing a growing international support team.
✨Be Ready for Real-World Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you'd handle urgent technical issues or customer complaints, especially those that might require you to travel at short notice.
✨Communicate Clearly and Confidently
Since strong customer-facing skills are essential, practice articulating your thoughts clearly. Use examples from your experience to demonstrate your communication style and how it has helped in previous roles.
