Job Overview
IT Service Desk Analyst with a focus on application support and ERP, based in the East Midlands. Competitive salary of up to £28,000 plus bonus, with mandatory office attendance every two weeks.
Responsibilities
- Prioritise and manage calls on a busy external customer service desk.
- Collaborate with external customer projects, installing and testing software products.
- Provide ongoing software support for B2B clients.
- Support and troubleshoot ERP & software applications, Windows Server, networking, SharePoint, and SQL Server.
- Assist with desktop and server issues, including .NET and C# based tools.
- Apply ITIL best practices to service management.
- Engage in cross‑training opportunities to broaden skill set.
Qualifications
- Experienced in B2B IT helpdesk and software support roles.
- Strong background in ERP and enterprise software solutions.
- Proficiency with Windows Server, SQL Server, SharePoint, and networking fundamentals.
- Developer experience with .NET, C#, and web technologies.
- ITIL certification is highly desirable.
- Excellent communication, problem‑solving, and analytical skills.
- Proactive approach to work and ability to thrive in a team environment.
Benefits
Competitive salary up to £28,000 plus bonus. Opportunities for cross‑training and career development in Business Analysis, Software Development, or Solutions Consulting. Office located within easy commute from Derby, Nottingham, and Leicester.
Applicants from all ages and backgrounds will be considered.
Software Support Analyst – SQL employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
