Software Support Analyst – external customers
- Location: East Midlands
- Industry: IT
- Salary: £28000 - £32000 per annum + Benefits
- Posted: 18/03/2024
Our client is a profitable and rapidly expanding Software House. They are seeking a Software Support Analyst / Application Support Engineer to join their busy Software Support team. Full training in the client’s software and formal SQL qualifications & certifications will be provided. Hours are 9-5, Monday – Friday (no shift work).
Responsibilities
- Work in an Application Software Support/Customer Support role
- Log calls and handle 1st‑3rd line software support issues
- Assist in software implementation – remote and onsite
- Write scripts and interrogate databases using SQL Server, T‑SQL
- Work within similar environments such as Enterprise, CRM, or Financial software
- Engage with customers and provide support to external clients
Qualifications
- Previous experience in Application Software Support / Customer Support role
- Experience dealing with 1st‑3rd line software support issues
- Familiarity with enterprise, CRM, or financial software environments
- Proficiency with SQL Server and T‑SQL; ability to write scripts and interrogate databases
- Understanding of programming concepts
- Strong verbal and written communication skills
- Ability to pass thorough screening/clearance due to the nature of the client’s customers
Benefits
- Competitive starting salary of £32,000 plus benefits
- Technology, product investment, and training for all staff
- Office-based job in the Leicestershire area
Candidates of all ages and backgrounds will be considered for this role.
Software Support Analyst – external customers employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
