At a Glance
- Tasks: Provide top-notch 3rd line IT support and mentor junior team members.
- Company: Join a global tech leader with a focus on innovation and employee growth.
- Benefits: Enjoy a competitive salary, bonus, pension, gym access, and free parking.
- Other info: Great career progression opportunities in a supportive and motivating workplace.
- Why this job: Make a real impact in a dynamic environment while enhancing your IT skills.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
Senior IT Support Engineer – Leamington Spa – Windows / VMWare
Location: West Midlands
Industry: IT
Salary: £35 000 – £40 000 per annum + Pension, Bonus, Gym
Posted: 13/06/2016
Senior IT Support Engineer – 3rd Line Engineer. Responsible for providing a high‑quality 3rd line IT support service in a busy global technology leader environment.
Responsibilities
- Use ITSM processes to provide in-depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems.
- Proactively manage and monitor the run elements of core IT infrastructure, identifying and addressing faults before they impact service availability.
- Act as a mentor and senior escalation point for 1st and 2nd level support personnel.
- Transition new services into early‑life support, ensuring handover plans and supporting documentation are relevant and up‑to‑date.
- Proactively look to improve processes and add efficiency, exercising judgment in decision‑making to provide excellent customer experience.
- Work with all areas of the IT Team regarding planning and implementation of changes and major project work.
- Contribute to knowledge tools and communities, ensuring learnings are shared for reuse.
- Provide out‑of‑hours support via an on‑call rota.
Technical Skills
- Extensive Windows Client and Server OS set‑up, configuration, deployment and management.
- Advanced Active Directory, DNS, DHCP, Group Policy.
- On‑premise Exchange and/or Office 365 configuration.
- Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM).
- VMware ESXi.
- Enterprise Storage Solutions – SAN, NAS, Replication.
- Data Backup and Data Retention Services (Backup/Restore/Archive).
- Core Networking (LAN, DC, WIFI, Switching, Routing, Firewalls).
- Mobile device deployment, support and management.
- Scripting, PowerShell, Chef.
Candidate Profile
- Experience working in a comparable role in an enterprise environment.
- Confident, self‑motivated and passionate about the customer experience.
- Excellent listening, interpersonal, written, oral and presentation communication skills.
- A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards.
- Superior analytical, evaluative, and problem‑solving abilities.
- Ability to prioritise and execute tasks in a high‑pressure environment and consistently deliver to deadlines.
- Experience with the ITIL Framework for Service Design, Transition and Operation.
Client
An organisation that has a history in the development of advanced technological software, operating a cutting‑edge facility commutable from Warwickshire, Banbury, Northampton, Oxford and Milton Keynes. The employer values employee retention and offers a highly motivating environment.
Salary & Benefits
£35 000 – £40 000 per annum, Bonus, Pension, Gym, Free parking and onsite canteen.
Candidates of all ages and backgrounds will be considered for this role.
Senior IT Support Engineer – Leamington Spa – Windows/VMWare employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer – Leamington Spa – Windows/VMWare
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ascent People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ascent People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ascent People Ltd!
✨Direct Apply to Ascent People Ltd
Let's not forget to apply directly through the Ascent People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer – Leamington Spa – Windows/VMWare
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ascent People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ascent People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
