Senior IT Support (3rd Line) – VMware, O365, Automation
Location: East Midlands
Industry: IT
Salary: £30,000 – £40,000 per annum + Pension, Flexi start/finish
Posted: 14/08/2018
Description
Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls – UK Technology Leader – 33-38K, East Midlands
A role to kick all others into touch – Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others – Easily the Best UK IT Support role available today
UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment.
Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls
Responsibilities
- Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems.
- Proactively manage and monitor the “run” elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability.
- Act as a mentor and senior escalation point for 1st and 2nd level support personnel.
- Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date.
- Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience.
- Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work.
- Contribute to knowledge tools and communities, and ensure learnings are shared for reuse.
- Be part of a team providing out of hours support via an on call rota (1 in 4).
Technical Skills
- Extensive Windows Client and Server OS setup, configuration, deployment and management
- Advanced Active Directory, DNS, DHCP, Group Policy.
- On premise Exchange and/or Office365 Configuration.
- Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM)
- VMWare ESXi
- Enterprise Storage Solutions – SAN, NAS, Replication
- Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls)
- Mobile device deployment, support and management.
- Scripting, PowerShell, Chef
Candidate Profile
- Experience working in a comparable role in an enterprise environment.
- Confident, self-motivated and passionate about the customer experience.
- Excellent listening, interpersonal, written, oral and presentation communication skills.
- A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set.
- Superior analytical, evaluative, and problem-solving abilities.
- Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations.
Benefits
Salary: £33,000 – £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.
Senior IT Support (3rd Line) – VMware, O365, Automation employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
