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- Tasks: Join a dynamic team as a Senior IT Support Engineer, tackling diverse tech challenges daily.
- Company: Be part of a successful MSP with over 20 years of experience supporting UK businesses.
- Benefits: Enjoy a competitive salary, pension, and free car parking in a modern office environment.
- Why this job: Make an impact by driving growth and improving IT services while building strong client relationships.
- Qualifications: 3+ years of UK experience in IT support, with skills in Windows Server, O365, and Hyper V.
- Other info: This role offers minimal overnight stays and values personality and teamwork as much as technical skills.
The predicted salary is between 36000 - 54000 £ per year.
Office-based job in Loughborough for a successful MSP - a team responsible for the full IT support life-cycle for small and large businesses based in the UK. You must be able to show 3 years+ experience living or working in the UK to pass their pre-employment screening checks.
ROLE: We have a client-facing 2nd-3rd line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You'll need to have great communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter).
Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security. Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal, but not necessary.
This is an opportunity to join a small but highly successful MSP with clients spanning over 20 years. There is an exciting growth plan for 24/25 and you will be instrumental in helping drive this company forward, advising on best policies and procedures.
Reporting to the Technical Services Manager your responsibilities will include:
- Technical expertise in Windows server 2008-2019, Hyper V, Office 365, Networking, Firewalls
- Focus on delivering excellent customer service and experience
- Build strong relationships with internal/external stakeholders
- Asset Management of hardware and software
- Design, Build, and deployment of server architecture with supporting documentation in line with company standards
- Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
- Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
- Building strong partnership relationships with customers
- Be a point of escalation for support calls
Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential – an opportunity to influence and make a change makes this an exciting role.
Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. You must have the right to work in the UK; this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks. Candidates of all ages and backgrounds will be considered for this role.
Senior Information Technology Support employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support
✨Tip Number 1
Make sure to highlight your client-facing experience during any conversations or interviews. This role requires strong communication skills, so demonstrating your ability to build relationships with clients will set you apart.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Hyper V, Office 365, and Windows Server. Being able to discuss your hands-on experience with these tools will show that you're well-prepared for the role.
✨Tip Number 3
Network with current or former employees of the MSP if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you've contributed to previous projects or implementations. This role involves both BAU and project work, so showcasing your versatility and problem-solving skills will be crucial.
We think you need these skills to ace Senior Information Technology Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Office 365, Azure AD, and any relevant technologies mentioned in the job description. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your client-facing experience and technical expertise. Mention how your background aligns with the responsibilities outlined in the job description, and express your enthusiasm for contributing to the company's growth.
Highlight Relevant Experience: In your application, emphasise your 3+ years of experience working in the UK and any previous roles that involved IT support, particularly in a Managed Service Provider (MSP) environment. This will help you pass the pre-employment screening checks.
Showcase Soft Skills: Since communication and teamwork are crucial for this role, include examples of how you've successfully collaborated with colleagues and clients in past positions. Highlight your ability to build strong relationships and deliver excellent customer service.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server 2008-2019, Hyper V, and Office 365 during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical expertise.
✨Emphasise Client-Facing Experience
Since this role involves client interaction, share examples of how you've successfully managed client relationships in previous positions. Discuss your communication skills and how you ensure excellent customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot complex IT issues. Highlight your analytical skills and how you approach problem-solving, especially in a fast-paced environment.
✨Express Team Collaboration
This position requires being a team player, so be ready to talk about your experiences working within a team. Share how you've contributed to team goals and supported colleagues in achieving success.
