At a Glance
- Tasks: Support bespoke applications and SQL Server systems while providing top-notch customer service.
- Company: Join a progressive global software house with a vibrant Service Desk Support Team.
- Benefits: Earn up to £30k plus an attractive benefits package and promotion opportunities.
- Other info: Training provided for skill gaps; diverse role with great career growth potential.
- Why this job: Make a real impact by solving problems and supporting clients in a dynamic environment.
- Qualifications: 2+ years in software support, strong problem-solving skills, and excellent communication.
The predicted salary is between 25000 - 30000 £ per year.
Location: East Midlands
Industry: IT
Salary: £25,000 - £30,000 per annum + benefits package
Posted: 04/09/2019
Do you have 2 years+ solid commercial experience supporting bespoke applications or software and looking for your next challenge? Do you have experience of supporting SQL Server based systems? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability?
This is an amazing opportunity for an experienced Product Support Specialist to join a progressive global software house’s growing Service Desk Support Team. If you have these skills, then please get in touch; you will not be disappointed.
This Specialist Application Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk on first contact. This role is not like your standard support role as it includes SQL Server, Training, installation, client facing as well remote support. Training will be provided for areas that you fall short. If you have the desire and capability of taking on such a diverse role then we want to hear from you.
Requirements:
- Use and support of software and applications to external customers
- SQL Server and database strengths
- General IT support
- Good problem-solving skills as well as being an excellent communicator
- Regulated environment experience following procedures and processes
Desirable skills:
- Training – including development of training documents and materials
- Customer facing experience
- ITIL environment experience or qualifications
The key aspects of this role are having a high-level of customer service, being engaging and passionate and having a strong solid process when it comes to problem solving.
The salary on offer is up to £30k as well as an attractive benefits package and opportunities to be promoted within. The office is based in the East Midlands and easily commutable from Tamworth, Stafford, Burton upon Trent, Derby, etc.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after.
Candidates of all ages and backgrounds will be considered for this role.
Product Support Specialist – up to £30k employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist – up to £30k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist – up to £30k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ascent People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent People Ltd!
How to prepare for a job interview at Ascent People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
