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- Tasks: Lead a dynamic team in providing top-notch technical support globally.
- Company: Innovative tech company in Oxfordshire with a fast-paced, growth-focused culture.
- Benefits: Competitive salary, annual bonus, flexible working, and share options.
- Why this job: Join a cutting-edge team and make a real impact in advanced technology.
- Qualifications: 5+ years in technical support, strong team management, and communication skills.
- Other info: Exciting travel opportunities and a chance to work with global tech leaders.
The predicted salary is between 60000 - 84000 £ per year.
An advanced technology company in Oxfordshire is looking for a Technical Services Manager / Customer Support Manager to lead its growing international support team. Fast-paced, high-growth environment where you'll need to hit the ground running.
The Role: Lead and develop a team of Customer Support Engineers, maintaining high-precision measurement systems at customer sites worldwide. You'll be managing the team, technical issues, planning installations and maintenance, working with engineering on reliability improvements, and travelling internationally (up to 20% of the time, including short notice when needed).
What we need from you:
- Team management
- 5+ years in technical support or field service
- Experience with mechanical, electronic and optical systems
- CRM and quality management systems experience
- Strong customer-facing and communication skills
- Willingness to handle urgent calls outside normal hours
Useful But Not Essential:
- Experience with robotics, laser systems, vacuum systems, or other multi-disciplinary equipment.
- Background in small, fast-growing tech companies.
The Company: Based in Oxfordshire, this is a well-funded business, growing and working with major names in global tech. Small enough that what you do matters, established enough that they're not figuring out product-market fit.
Package: Up to £75K base (depending on experience), annual bonus, 25 days holiday, flexible working, pension, share options.
Reality Check: This isn't a 9-5 role. Systems are deployed globally, issues happen, and sometimes you'll need to get on a plane at short notice or take a call out of hours. But if you want to work on genuinely advanced technology with a team where your contribution is visible, it's a solid opportunity.
Contact me asap for a confidential conversation and job spec.
Technical Services Manager in Oxford employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support or technical services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled technical challenges in the past. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you find a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Stay flexible and ready to adapt! Given the nature of the role, being open to travel and working odd hours can set you apart from other candidates. Highlight your willingness to jump in whenever needed during interviews.
We think you need these skills to ace Technical Services Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in team management and technical support, especially with mechanical, electronic, and optical systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our fast-paced environment. Share specific examples of how you've handled urgent situations or led a team to success. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We want to see that you can convey complex information effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ascent People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of mechanical, electronic, and optical systems. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just a manager but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them. This is crucial since you'll be managing a growing international support team.
✨Be Ready for Real-World Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you'd handle urgent technical issues or customer complaints, especially those that might require you to travel at short notice.
✨Communicate Clearly and Confidently
Since strong customer-facing skills are essential, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts to non-technical stakeholders, so being able to simplify your language is key.
