At a Glance
- Tasks: Lead the delivery of top-notch IT services and ensure client satisfaction.
- Company: Dynamic IT solutions provider in the heart of London.
- Benefits: Earn up to £55,000 plus a fantastic benefits package.
- Other info: Open to candidates from all backgrounds, offering great career growth.
- Why this job: Join a fast-paced team and make a real impact in IT service delivery.
- Qualifications: Experience in client-facing IT roles and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
- Service Delivery Manager – IT Service Operations
- Overview
Reporting into the Head of Client Services, the Service Delivery Manager will deliver world‑class IT services, ensuring high standards of delivery across all services.
You will design, implement and monitor the service delivery process, resolving issues and initiating actions as required.
The role demands proactive, high‑pressure, fast‑paced teamwork with IT professionals and senior clients.
Responsibilities
- Plan, design and monitor the service delivery process.
- Ensure all IT services meet agreed quality and performance standards.
- Resolve incidents and problems, initiating correct actions and escalations.
- Maintain proactive communication with clients and internal stakeholders.
- Manage change control and continuous improvement initiatives.
- Key Skills & Qualifications
- Extensive experience in client‑facing IT service delivery roles.
- Strong communication and stakeholder management skills.
- Analytical thinking with forward‑looking perspective.
- Effective leadership and team management experience.
- Background working with retail and IT solution clients.
- Ability to thrive in high‑pressure, fast pace environments.
Benefits
Competitive salary up to £55,000 plus an attractive benefits package.
Equal Opportunities
Candidates from all ages and backgrounds will be considered.
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Service Delivery Manager (IT Solutions) in London employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
