At a Glance
- Tasks: Lead the delivery of top-notch IT services in retail supply chain.
- Company: Dynamic retail company focused on innovation and service excellence.
- Benefits: Competitive salary, attractive benefits, and easy public transport access.
- Other info: Open to candidates from all ages and backgrounds.
- Why this job: Be a visionary leader and drive impactful initiatives in a fast-paced environment.
- Qualifications: Strong communication, leadership skills, and retail IT experience required.
The predicted salary is between 50000 - 55000 £ per year.
Location: London
Industry: Retail
Salary: £50,000 – £55,000 per annum + benefits
Posted: 01/01/2019
Overview: We are looking for an experienced IT Service Delivery Manager to lead the delivery of world‑class IT services within the retail supply chain sector. The role reports to the Head of Client Services and focuses on ensuring high‑standard service delivery, process design, monitoring, issue resolution, and proactive improvement. It is a client‑facing role that requires strong communication, motivation, and the ability to manage expectations in a fast‑paced environment.
- Plan and design service delivery processes and monitor progress.
- Resolve incidents and problems, initiating appropriate actions.
- Collaborate closely with IT managers to develop relationships and manage expectations.
- Apply retail sector knowledge, including warehouse, EPOS, store, and merchandising systems.
- Maintain high standards of ITIL service management and continuous improvement.
- Act as a visionary leader, engaging stakeholders and driving forward‑thinking initiatives.
Key skills and experience required: engaging communication, stakeholder management, analytical thinking, effective leadership, retail and IT solution client experience, supply chain knowledge, and expert understanding of retail systems.
Benefits: Competitive salary of up to £55,000 plus an attractive benefits package. Easy access by public transport. Candidates from all ages and backgrounds will be considered.
IT Service Delivery Manager (Retail Supply Chain) in London employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
