At a Glance
- Tasks: Lead IT service delivery in the fast-paced retail and fashion industry.
- Company: Join a dynamic team focused on innovation and client satisfaction.
- Benefits: Earn up to £55,000 with an attractive benefits package.
- Other info: Open to candidates of all ages and backgrounds.
- Why this job: Make a real impact by improving IT services for retail clients.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 50000 - 55000 £ per year.
Location: London
Industry: Retail
Salary: £50,000 - £55,000 per annum + benefits
Posted: 24/09/2018
Description: IT Service Delivery Manager in Retail & Fashion; responsibilities include planning, designing and monitoring IT service delivery processes, ensuring high standard delivery, resolving incidents and problems, implementing change control, and driving continuous improvement. Reporting to the Head of Client Services, you will maintain strong client relationships, manage stakeholder expectations, and lead a high‑performing IT service team in a fast‑paced environment.
Key Responsibilities
- Plan and design service delivery processes
- Monitor progress and ensure services meet quality standards
- Resolve incidents and problems, initiate corrective actions
- Lead change control and continuous improvement initiatives
- Manage client and stakeholder relationships
- Motivate and inspire IT professionals and retail clients
Required Skills and Qualifications
- Experience in client‑facing IT service delivery roles
- Strong communication and leadership abilities
- Knowledge of ITIL practices and experience with Change Control, Incident and Problem Management
- Background working in retail, preferably fashion industry
- Analytical, forward‑thinking, stakeholder management capabilities
Benefits
Competitive salary up to £55,000 plus an attractive benefits package.
Candidate Eligibility
Candidates from all ages and backgrounds will be considered.
Ascent People is acting as an Employment Agency in respect of this role.
IT Service Delivery Manager (Retail & Fashion) in London employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
