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For Companies At a Glance
- Tasks: Provide hands-on IT support and manage device lifecycle for users.
- Company: Join a top-rated hospitality group known for employee satisfaction and growth.
- Benefits: Enjoy a comprehensive development programme, mentoring, and a dynamic work environment.
- Why this job: Shape the future of IT operations while working in a fast-paced, supportive culture.
- Qualifications: 2+ years of IT support experience with strong knowledge of Windows and Active Directory.
- Other info: This is an onsite role, 5 days a week, with opportunities for personal growth.
The predicted salary is between 21500 - 24500 £ per year.
IT Support Technican
Location:
West Midlands
Industry:
IT
Salary:
£25000 – £28000 per annum + Bonus + Benefits
Posted:
28/10/2024
Description
IT Technician, Sutton Coldfield
As a leading Hospitality Group Named in 2024’s Top 30 Best Places to Work and Best Employer awards, our client is expanding their internal IT capabilities during a major growth phase.
Role Overview: New position reporting to IT Manager, providing on-site 1st and 2nd level IT support while helping transition more services in-house. Key focus on user support and project delivery.
Key Responsibilities as an IT Support Technician:
* Deliver hands-on IT support and hardware/software deployment
* Manage device lifecycle including PCs, mobile devices, and peripherals
* Maintain Active Directory (cloud and on-premise) and user administration
* Coordinate with external IT vendors
* Support IT projects and system improvements
* Maintain asset inventory and documentation
Required Skills:
* 2+ years IT support experience
* Strong knowledge of Windows, Office 365, and mobile device management
* Experience with Active Directory, Azure AD, MFA, and Intune
* Network troubleshooting fundamentals (TCP/IP, DNS, DHCP)
* Familiarity with monitoring and ticketing systems
* ITIL certification beneficial
As an IT Support Technician you will receive:
* Comprehensive development program including mentoring and online learning
* Dynamic, fast-paced environment
* Proven track record of employee satisfaction
* Opportunity to shape growing IT operations
This is an onsite role, 5 days a week.
Please send your CV for immediate consideration.
Ascent People is acting as an employment agency for this vacancy and applicants from all ages and background’s will be considered.
Recruiter:
Nadine Bramley
Phone: 0161 9132621
Email: nadine.bramley@ascentpeople.co.uk My Social
#J-18808-Ljbffr
IT Support Technican employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technican
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This will help you stand out as a candidate who can deliver effective user support.
✨Tip Number 3
Research the company culture and values of the hospitality group. Understanding their focus on employee satisfaction and development can help you tailor your responses to align with their expectations during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the work environment and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace IT Support Technican
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Windows, Office 365, and mobile device management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver hands-on assistance. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your knowledge of Active Directory, Azure AD, and network troubleshooting fundamentals. Providing examples of how you've used these skills in previous roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Ascent People Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows, Office 365, and mobile device management. Be prepared to discuss your experience with Active Directory, Azure AD, and network troubleshooting fundamentals like TCP/IP and DNS.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled IT issues in the past. Highlight your hands-on support experience and any specific projects where you improved system performance or user satisfaction.
✨Understand the Company Culture
Since this role is with a leading hospitality group, research their values and work environment. Be prepared to explain how your personal values align with theirs and why you want to be part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's IT strategy. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
