IT Support Engineer – Derby
Location: East Midlands
Industry: IT
Salary: £25,000 – £30,000 per annum plus training, pension, healthcare, flexi
Posted: 05/07/2022
IT Support Engineer, 2nd Line Desktop Support Engineer, Windows 10, O365/Exchange, server, Active Directory, MS Office, Cloud/Azure, Bespoke Software, SQL, SCCM, InTune – Office-based role.
Role: An exciting opportunity has arisen for an IT Support Engineer/Service Desk Analyst to join the IT team during a significant change. This well‑established, award‑winning company has grown during the pandemic, opened new sites, and invested in a multi‑million‑pound technology initiative. They have an impressive history and an exciting future.
Key responsibilities:
- Act as a point of contact for phone calls and emails regarding IT and software issues and queries.
- Escalate unresolved calls to L3 and infrastructure support team.
- Maintain an Asset Database and track changes.
- Take ownership of user problems and follow up the status, communicating progress in a timely manner.
- Publish support documentation to assist staff with requests for information.
- Report to Team Lead on any issue that could significantly impact the business.
Candidate profile:
- 2+ years of IT Support Desk experience (or equivalent).
- Self‑motivated achiever who gains satisfaction from providing excellent customer service.
- Excellent communication skills and telephone manner.
- Excellent organisational and problem‑solving ability.
- Strong sense of urgency and the ability to multi‑task effectively.
- Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding.
Salary and benefits: £25,000–£30,000 pending experience, pension, free parking. Commutable from Leicester, Nottingham & Derby. Office‑based role.
EEO statement: Candidates of all ages and backgrounds will be considered.
IT Support Engineer – Derby employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
