At a Glance
- Tasks: Lead and grow a new IT service desk team while enhancing customer satisfaction.
- Company: Dynamic IT company in the East Midlands with a focus on innovation.
- Benefits: Salary up to £45,000, free parking, flexible working, and career growth opportunities.
- Other info: Equal opportunity employer welcoming applicants from all backgrounds.
- Why this job: Make a real impact by building a team and improving IT support services.
- Qualifications: 5+ years in IT support with leadership experience; ITIL knowledge is a plus.
IT Service Desk Manager – 45K
Location: East Midlands
Industry: IT
Salary: £40,000 - £45,000 per annum + extensive benefits
Posted: 28/03/2022
Job Description
We are looking for an IT Service Desk Manager who can help build a new team of Support Analysts, introduce best practice procedures and create a culture of accountability and ownership. The role is based in the East Midlands office with site visits across the UK. You will lead a small team and grow this function while working closely with 3rd‑party IT service providers.
Key Responsibilities
- Develop and grow the service desk team to improve customer satisfaction KPIs.
- Maintain and enforce high‑level support standards and procedures.
- Improve quality of work and processes while focusing on customer satisfaction.
- Manage the well‑being, learning & development, and work allocation of 1st/2nd line support analysts.
- Set KPIs/SLA’s, attend meetings, and engage with the wider business.
Skills & Experience
- 5+ years of service desk/IT support experience including team leadership/management duties.
- Experience in a customer‑service role alongside IT technicians and engineers.
- Utilising the ITIL framework in the delivery of IT services.
- ITIL environment experience and certification is a bonus.
- Desktop support experience with Microsoft and Office 365 suite (Outlook, Exchange, etc.).
Benefits
- Salary up to £45,000 + extensive benefits.
- Free parking onsite.
- Office‑based with site visits and flexible working upon settlement.
- Career growth opportunities within the expanding IT function.
- Equal opportunity employer – applicants from all ages and backgrounds considered.
For further details or to discuss this opportunity, contact the recruiter below.
Recruiter: Jo Bevington
Email: jo.bevington@ascentpeople.co.uk
Phone: 0161 913 2621
IT Service Desk Manager – 45K employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Manager – 45K
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ascent People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ascent People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ascent People Ltd!
✨Direct Apply to Ascent People Ltd
Let's not forget to apply directly through the Ascent People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Manager – 45K
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ascent People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ascent People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
