At a Glance
- Tasks: Lead IT service delivery in the fast-paced retail and fashion industry.
- Company: Join a dynamic team focused on innovation and client satisfaction.
- Benefits: Earn up to £55,000 with an attractive benefits package.
- Other info: Open to candidates from all backgrounds; great career growth potential.
- Why this job: Make a real impact by improving IT services for retail clients.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 50000 - 55000 £ per year.
Location: London
Industry: Retail
Salary: £50,000 - £55,000 per annum + benefits
Posted: 24/09/2018
Description: IT Service Delivery Manager in Retail & Fashion; responsibilities include planning, designing and monitoring IT service delivery processes, ensuring high standard delivery, resolving incidents and problems, implementing change control, and driving continuous improvement. Reporting to the Head of Client Services, you will maintain strong client relationships, manage stakeholder expectations, and lead a high‑performing IT service team in a fast‑paced environment.
Key Responsibilities
- Plan and design service delivery processes
- Monitor progress and ensure services meet quality standards
- Resolve incidents and problems, initiate corrective actions
- Lead change control and continuous improvement initiatives
- Manage client and stakeholder relationships
- Motivate and inspire IT professionals and retail clients
Required Skills and Qualifications
- Experience in client‑facing IT service delivery roles
- Strong communication and leadership abilities
- Knowledge of ITIL practices and experience with Change Control, Incident and Problem Management
- Background working in retail, preferably fashion industry
- Analytical, forward‑thinking, stakeholder management capabilities
Benefits
Competitive salary up to £55,000 plus an attractive benefits package.
Candidate Eligibility
Candidates from all ages and backgrounds will be considered.
Ascent People is acting as an Employment Agency in respect of this role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager (Retail & Fashion)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ascent People Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ascent People Ltd!
We think you need these skills to ace IT Service Delivery Manager (Retail & Fashion)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ascent People Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ascent People Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ascent People Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ascent People Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
