At a Glance
- Tasks: Provide 1st line IT support and resolve customer issues efficiently.
- Company: Join a dynamic IT team in Derby, East Midlands.
- Benefits: Earn up to £100/day with potential contract extension.
- Other info: Office-based role with a supportive team and growth opportunities.
- Why this job: Kickstart your IT career while helping customers solve tech problems.
- Qualifications: Experience in IT support, Microsoft Windows, and Office 365 is essential.
The predicted salary is between 20800 - 26000 £ per year.
Location: East Midlands
Industry: IT
Salary: £80 - £100 per day
Posted: 21/04/2022
Job Description:
Experienced 1st Line Support Analyst or Engineer looking to secure your next contract? Enjoy being on the front line supporting customers with their IT requirements. Solid experience of 6-12+ months commercial IT support experience is required.
This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in:
- Microsoft Windows
- Mac OS X
- Office 365
- VPN
- Spyware
This 1st Line Support role will be a crucial part of the support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity. This is an office-based role.
Toolbox Requirements:
- Microsoft Windows 7/8/10 and Mac OS X operating systems
- Microsoft Server 2008/2012
- Microsoft Office 365/2010/2013/2016
- Maintaining ITIL processes and procedures
Desirables:
- VPN
- Spyware
This is an initial 6-month contract with the opportunity to extend. The day rate on offer is up to £100/day. The office is based in Derby, East Midlands and easily commutable from the wider Derby area, Nottingham, Loughborough, Chesterfield, Grantham and Leicester.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Candidates of all ages and backgrounds will be considered for this role.
IT 1st Line Support Analyst/Engineer – 6 mths employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1st Line Support Analyst/Engineer – 6 mths
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ascent People Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ascent People Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace IT 1st Line Support Analyst/Engineer – 6 mths
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ascent People Ltd.
How to prepare for a job interview at Ascent People Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ascent People Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ascent People Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
