At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user requests in a fast-paced environment.
- Company: Join a rapidly growing e-commerce business with a dynamic culture.
- Benefits: Career growth opportunities, hands-on experience, and a supportive team.
- Other info: Work across two sites and enjoy a collaborative atmosphere.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: 2 years of IT support experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is a fast-paced, direct-to-consumer e‑commerce business whose growth over the last few years has been staggering. Due to expansion, they are seeking an IT Support Technician with at least 2 years of experience in a similar 1st-, 2nd, and 3rd-line Support role. This is an excellent opportunity to join a company where your career will grow as the company grows.
With an analytical mindset and a can-do attitude, you will handle systems support enquiries, system configuration changes and user requests. You will be able to manage a rapidly changing list of priorities, think under pressure and have superb attention to detail.
An ideal candidate for the IT Support Technician role will have the following:
- Be proficient at providing IT support across a range of business systems, ideally in a retail or e-commerce business.
- Have an analytical mindset and strong problem-solving skills.
- Have excellent interpersonal skills.
- Can deliver training to end-users, both in groups and one-to-one sessions.
Those with experience in Sage 200, Linnworks, Peoplevox, Microsoft 365 and Windows Server will be well suited but naturally, we recognise skills transferred from other systems.
You will be responsible for:
- Being the first point of contact for users with technical issues and questions.
- Resolving problems and escalating those which cannot be resolved in a first-line capacity.
- Hardware support across PCs, Macs, handheld devices, printers, networking, etc., including hands-on configuration and repairs when appropriate and coordination of return-to-base services.
- Setting up and maintaining workstations.
- Responding to system performance reports and alerts, troubleshooting issues, and implementing preventative measures, taking a proactive approach.
- Documenting issues and resolutions for future reference and to provide valuable feedback to users and the team.
- Liaising with third-party providers for second- and third-line support.
- Performing system administration, upgrades, and maintenance.
- Taking a proactive approach to IT security and regulatory compliance.
This is an on-site role that requires you to work across 2 sites in Salford and Trafford Park. If you have 1-2 years of IT Support experience and are looking for the next step in your career, then please apply today.
Applicants from all ages and backgrounds will be considered.
Information Technology Support Technician employer: Ascent People Ltd
Join a dynamic e-commerce business in Salford that prioritises employee growth and development, offering a vibrant work culture where innovation thrives. As an IT Support Technician, you will benefit from hands-on experience across diverse systems while enjoying a supportive environment that encourages continuous learning and collaboration. With competitive benefits and the opportunity to make a real impact in a rapidly expanding company, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user requests. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got experience with systems like Sage 200 or Microsoft 365, be ready to discuss how you’ve used them in past roles. Real-life examples can really make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st, 2nd, and 3rd-line support roles. We want to see how your skills match the needs of our fast-paced e-commerce environment, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Mention your analytical mindset and problem-solving skills, and how they’ve helped you in previous positions.
Show Off Your Technical Skills:List out your technical proficiencies clearly, especially if you have experience with Sage 200, Linnworks, or Microsoft 365. We love seeing candidates who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ascent People Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems mentioned in the job description, like Sage 200 and Microsoft 365. Being able to discuss your experience with these tools will show that you're not just a generalist but someone who can hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about times when you had to think on your feet or manage multiple priorities. This will demonstrate your analytical mindset and ability to work under pressure.
✨Practice Your Interpersonal Skills
Since you'll be training end-users, it's crucial to showcase your communication skills. Consider doing a mock training session with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Be Proactive About IT Security
Familiarise yourself with best practices in IT security and compliance. Be ready to discuss how you've implemented preventative measures in previous roles. This shows that you take IT security seriously and are proactive in your approach.
