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- Tasks: Join a dynamic team to implement software and train users in a hybrid role.
- Company: Be part of a global organisation that prioritises career development and training.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive team environment.
- Why this job: Make an impact by solving customer needs and enhancing user experiences with innovative software.
- Qualifications: Degree level education required; chemistry degree is a plus. Strong customer service skills essential.
- Other info: Opportunities for travel within the UK and abroad for training and implementation.
The predicted salary is between 28800 - 43200 £ per year.
The role: Software Implementation Analyst
Location: Liverpool - Hybrid working.
My client is looking for a Software Implementation Analyst to work in a small IT Implementation team within a global organisation that can offer exceptional career development and training. You will deliver new software implementation, train new users and configure the software to meet specifications. This role is open to both recent IT Graduates and anyone with any previous software implementation experience. You must have strong customer service skills as you will often collaborate with customers to validate solutions and ensure user requirements are met. If you can speak Spanish, that would also be a huge bonus.
Role responsibilities:
- Liaise with customers to understand their requirements and configure the software to meet their needs.
- Liaise with customers on user acceptance testing of configuration elements, validating the software build.
- Create training material and provide training to users.
- Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.
- Administer setup of systems according to specifications and ensure the systems are in synchronisation with customer requirements.
- Collaborate with various teams within the business.
- Prepare and provide demonstrations of software.
- Support the technical lead in providing implementation estimates and project plans.
- Research and test off-the-shelf applications as part of the vendor onboarding process.
- Monitor software vendor performance continuously, reporting on performance to the IT management team.
- Collate and maintain standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
- Keep up to date with software changes, learning new features and system processes.
- Support with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Trips would be between a few days and up to 6 weeks in duration.
Qualifications/Education:
- Educated to degree level (high grade) or above.
- Chemistry degree an advantage.
Person Specification:
- Ability to work on own initiative and as part of a team.
- Analytical mindset with the ability to resolve complex business problems with excellent user outcomes.
- Comfortable demonstrating software processes to potentially large audiences and senior management.
- User focussed with the ability to build effective relationships with stakeholders and champion user needs.
- Accountable, taking ownership of the implementation of configuration specifications and technical issues.
- Effective communication of business change and processes.
Technical Specification:
- SQL skills, with the ability to write queries and execute simple update statements.
- Ability to write basic javascript expressions.
- Application bug diagnostics.
There are boundless career growth opportunities within this company, so please send your CV now for immediate consideration.
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist
✨Tip Number 1
Familiarise yourself with the software tools commonly used in implementation roles, especially those related to SQL and JavaScript. Being able to demonstrate your technical skills during interviews can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves liaising with clients. Practice scenarios where you might need to resolve issues or gather requirements, showcasing your ability to communicate effectively.
✨Tip Number 3
If you speak Spanish, make sure to highlight this skill during your interactions with us. It could be a significant advantage in collaborating with diverse teams and clients, especially in a global organisation.
✨Tip Number 4
Prepare to discuss your experience with training others, as creating training materials and conducting sessions is a key part of the role. Think of examples where you've successfully trained users or helped them adapt to new systems.
We think you need these skills to ace Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation and customer service. Emphasise any technical skills, especially SQL and JavaScript, as well as your ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention specific experiences where you've successfully implemented software or trained users, and express your enthusiasm for working with customers to meet their needs.
Highlight Relevant Skills: In your application, clearly outline your analytical mindset and problem-solving abilities. Provide examples of how you've resolved complex issues in previous roles or projects, and mention your communication skills, especially in relation to training and user support.
Showcase Continuous Learning: Mention any ongoing education or training related to software implementation or IT. If you have experience with vendor onboarding or keeping up with software changes, be sure to include that as it aligns with the responsibilities of the role.
How to prepare for a job interview at Ascent People Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software Implementation Specialist. Familiarise yourself with software implementation processes, user training, and customer service skills, as these will be key topics during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your technical abilities, especially in SQL and JavaScript. If you have any relevant experience or projects, be ready to share them. This will demonstrate your capability to handle the technical aspects of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations, such as resolving a technical issue or conducting user training. Think of examples from your past experiences that highlight your problem-solving and communication skills.
✨Research the Company
Take some time to learn about the company’s culture, values, and recent developments. This will not only help you tailor your answers but also show your genuine interest in the organisation and its mission.
