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For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring top-notch support and stakeholder satisfaction.
- Company: Join a dynamic consulting firm focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, professional development opportunities, and potential travel experiences.
- Why this job: Shape the future of IT services while building strong relationships and driving improvements.
- Qualifications: 2+ years in service delivery leadership; ITIL v4 certification preferred.
- Other info: This role may require travel to UK and international sites.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Head of Service Delivery Location: Head of Strategy & Governance, Head of Technology, Head of Security
THE ROLE – Head of Service Delivery
The Head of Service Delivery is responsible for the IT department meeting end-user demands, solving stakeholder problems, and driving stakeholder satisfaction with IT services. The Head of Service Delivery is accountable for the performance of the Service Desk, Incident and Problem Management. All new IT services will be planned, designed and delivered under the direction of the Head of Service Delivery.
Key Responsibilities for the Head of Service Delivery include: (Service Management
- Monitoring and managing desktop support, responsible for IT services desk, and VIP support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation.
- Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources.
- Performance and Quality Management
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Providing accurate and regular reports to the management on the performance of the service delivery.
- Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Deep understanding of service management principles, frameworks (ITIL), and best practices
- Excellent knowledge of incident management, problem management, change management, and service level management
- Leadership qualities to guide and motivate team members
- Strong project management skills
- Required Work Experience
- Minimum 2 years of experience in a leadership role in Service Delivery
- Experience with budgeting, cost management, and financial planning
ITIL v4 certification preferred
This role may involve travel to both UK and overseas sites.
If you are interested in this role then please apply for immediate consideration.
Head of Service Delivery - Consulting employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery - Consulting
✨Tip Number 1
Familiarize yourself with ITIL principles and frameworks, as they are crucial for the Head of Service Delivery role. Consider obtaining or highlighting your ITIL v4 certification to demonstrate your commitment to service management best practices.
✨Tip Number 2
Showcase your leadership qualities by preparing examples of how you've successfully guided and motivated teams in previous roles. Be ready to discuss specific instances where your leadership made a significant impact on service delivery.
✨Tip Number 3
Highlight your experience with budgeting and financial planning in your discussions. Being able to demonstrate your understanding of cost management will set you apart, especially since this role involves financial responsibilities.
✨Tip Number 4
Prepare to discuss your strategies for optimizing service delivery based on both internal and third-party processes. Having concrete examples of how you've improved service performance in the past will resonate well with the hiring team.
We think you need these skills to ace Head of Service Delivery - Consulting
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head of Service Delivery. Highlight your experience in service management, incident management, and leadership in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in service delivery and project management. Emphasize your leadership roles and any ITIL certifications you hold, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's needs and how your skills align with the role. Mention specific examples of how you've improved service delivery in previous positions.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to service delivery performance, stakeholder satisfaction, and team leadership. This will demonstrate your capability to meet the expectations of the role.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Leadership Skills
As a Head of Service Delivery, demonstrating your leadership qualities is crucial. Prepare examples from your past experiences where you successfully led a team, managed conflicts, or motivated team members to achieve their goals.
✨Understand ITIL Frameworks
Since the role requires a deep understanding of service management principles and ITIL frameworks, be ready to discuss how you've applied these in previous positions. Highlight specific instances where you improved service delivery through ITIL practices.
✨Prepare for Performance Management Questions
Expect questions about performance and quality management. Be prepared to discuss how you have previously monitored service delivery performance, implemented improvements, and reported results to management.
✨Demonstrate Stakeholder Engagement
Building strong relationships with stakeholders is key. Share examples of how you've effectively communicated with different departments, resolved stakeholder issues, and ensured customer satisfaction in your previous roles.
