At a Glance
- Tasks: Provide top-notch support for software applications and assist customers with their queries.
- Company: Join a growing software house that values its people and offers great training.
- Benefits: Competitive salary, cross-training, and excellent career development opportunities.
- Other info: Located in the East Midlands, easily accessible from Derby, Nottingham, and Leicester.
- Why this job: Kickstart your IT career in a supportive environment with real impact on customer satisfaction.
- Qualifications: Recent graduate with problem-solving skills and a passion for customer service.
The predicted salary is between 40000 - 45000 £ per year.
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service – East Midlands – 20-25K
We are looking for an enthusiastic junior‑level support engineer who has excellent problem‑solving and analytical skills and a proactive approach to their work.
- Are you a graduate looking for their first job in IT Support or Application Support?
• Want to work for an expanding software house?
• Have you done a placement year in IT or Software Support?
Role
We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities.
They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications.
You will have excellent communication skills and will be able to prioritise calls on a Service Desk.
You will receive full product training and will eventually manage all levels of support calls from 1st – 3rd Line.
Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge.
Any experience of working in a fast pace customer support or services role will be a good foundation for the position.
This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well.
Salary is 20‑25K + Cross‑training.
Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester.
Send your CV today for immediate consideration.
Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Software Support Engineer
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Ascent People Ltd!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Ascent People Ltd.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Graduate Software Support Engineer
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Ascent People Ltd and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Ascent People Ltd
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Ascent People Ltd.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Ascent People Ltd will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
