At a Glance
- Tasks: Provide 1st/2nd level support for ERP and software applications.
- Company: Join a global software house with a focus on training and growth.
- Benefits: Earn £20,000 - £24,000 with excellent career progression opportunities.
- Other info: Flexible working in the East Midlands; all backgrounds welcome.
- Why this job: Kickstart your IT career while making a real impact in application support.
- Qualifications: Graduation in IT or related field; customer service skills are key.
The predicted salary is between 20000 - 24000 £ per year.
Graduate Service Desk Analyst (Application Support)
Location
West Midlands
Industry
Salary
Posted
05/04/2019
Responsibilities
- Provide 1st/2nd level service desk support for ERP and software applications such as Dynamics, SAP, Navision, Oracle, and CRM.
- Prioritise and manage support calls, escalating to 3rd level as required.
- Deliver excellent customer service and maintain strong communication with users.
- Utilise knowledge of . NET, SQL Server, Web technologies, and business intelligence tools like Crystal Reports and Business Objects.
- Engage in cross‑training and development to expand support coverage.
Qualifications
- Graduation in a relevant field (IT, Computer Science, Business, etc.) or equivalent experience.
- Good understanding of IT and software application support.
- Familiarity with ERP systems (Dynamics, SAP, Navision, EPOS) and database/SQL Server is an advantage.
- Strong customer service attitude, communication and problem‑solving skills.
- Knowledge or qualification in ITIL is highly desirable.
Benefits
- Competitive salary ranging from £20,000 to £24,000 per annum.
- Opportunity to work within a global software house with extensive training and career progression.
- Flexibility to work in the East Midlands area, accessible from Leicester, Coventry and Northamptonshire.
- Requirement to be able to drive to the office location.
Equal opportunities : Applicants from all ages and backgrounds will be considered.
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We think you need these skills to ace Graduate Service Desk Analyst (Application Support)
1st/2nd Level Service Desk Support
ERP Systems (Dynamics, SAP, Navision, EPOS)
SQL Server
.NET
Web Technologies
Business Intelligence Tools (Crystal Reports, Business Objects)
Customer Service
