At a Glance
- Tasks: Provide top-notch IT support and manage service desk calls for a global software company.
- Company: Join a leading global software house known for investing in its people.
- Benefits: Competitive salary, excellent training, and career growth opportunities.
- Other info: Great team environment with strong retention and support for your growth.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: Customer service skills and a basic understanding of IT applications are essential.
Location: East Midlands
Industry: IT
Salary: £18,000 – £22,000 per annum
Posted: 22/09/2018
Are you a graduate looking for your first job in IT Support or Application Support? Want to work for a Global Software client? Have you got a good customer service attitude?
Role
We are recruiting on behalf of a global software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Service Desk Analyst / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st – 3rd Line.
Any experience of ERP Software such as Dynamics, SAP, Navision would be a huge advantage as would any Visual Studio, SQL Server or MS Windows knowledge. An ITIL qualification would also be considered highly. You will have excellent problem solving and analytical skills and will be proactive in your approach to work. Any knowledge of reporting tools such as Crystal Reports or Business Objects will be beneficial, though not a necessity. You will have excellent communication skills and be a strong team player.
This is a brilliant opportunity to get your foot in the door of a company who are a fantastic employer and retain their staff exceptionally well. Salary is £18,000 – £22,000 + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham and Leicester.
Send your CV today for immediate consideration.
Graduate Service Desk Analyst (Application Support) – 18-22K employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Service Desk Analyst (Application Support) – 18-22K
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Ascent People Ltd!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Ascent People Ltd.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Graduate Service Desk Analyst (Application Support) – 18-22K
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Ascent People Ltd and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Ascent People Ltd
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Ascent People Ltd.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Ascent People Ltd will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
