At a Glance
- Tasks: Provide 1st and 2nd line IT support to customers, resolving software issues.
- Company: Ascent People Ltd, a supportive company in North West Wales.
- Benefits: Training, career progression, and a chance to enhance your customer service skills.
- Other info: Great opportunity for growth in a dynamic work environment.
- Why this job: Kickstart your IT career while helping customers and solving real problems.
- Qualifications: IT/Computer Science degree and some customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Ascent People Ltd invites applications for a Graduate IT Support role in North West Wales.
The position involves 1st and 2nd line support for external customers, handling software and applications with a focus on high call resolution and strong customer service.
Training and opportunities for progression are available.
Ideal candidates are IT/Computer Science graduates with a year of service desk or customer-facing experience, excellent communication, and a passion for helping customers.
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We think you need these skills to ace Graduate IT Support: 1st/2nd Line Service Desk
1st Line Support
2nd Line Support
Customer Service
Software Troubleshooting
Applications Support
High Call Resolution
Communication Skills
