At a Glance
- Tasks: Provide 1st/2nd line IT support and resolve customer queries.
- Company: Join a progressive software house with a supportive culture.
- Benefits: Earn up to £22k, enjoy great benefits, and career progression.
- Other info: Dynamic role with full training and opportunities for growth.
- Why this job: Make a real impact by helping customers and solving problems.
- Qualifications: Recent IT/Computer Science graduate with customer service experience.
The predicted salary is between 40000 - 45000 £ per year.
Are you a recent IT/Computer Science or similar graduate? Have some IT support or customer service experience? Enjoy being on the front line, pride yourself on customers' needs? Enjoy all things Customer Service, problem solving and accountability?
This is an amazing opportunity for an IT/Computer Science graduate ideally with a placement year, IT support or customer service experience to join a progressive software house’s growing Support Team. If you have these skills then please get in touch; you will not be disappointed.
This 1st/2nd Line Support role will be a crucial part of this software house’s support function where the aim is to ensure as much 1st/2nd call resolution happens as possible within the service desk. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you.
Full product training will be provided as well as ongoing opportunities to progress your career further. Ideally, you will have 12+ months in similar 1st line service desk or customer service positions with similar duties, this could even be a placement year.
Ideally your toolbox will include the use and support of:
- Software and applications to external customers
- Windows, Unix and SQL knowledge is highly desirable
- Good problem-solving skills as well as being an excellent communicator
- Exceptional telephone manner
The key aspects of this role are having a high level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include dealing with external customers for this client’s industry-leading software and applications from their professional product range.
The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Coventry, Loughborough and Nottingham. This role will suit a hungry grad with experience in IT support, service desk, IT helpdesk, customer service or similar. Candidates of all ages and backgrounds will be considered for this role.
Graduate IT Support (1st/2nd line) employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support (1st/2nd line)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Ascent People Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Ascent People Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Ascent People Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Ascent People Ltd.
We think you need these skills to ace Graduate IT Support (1st/2nd line)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Ascent People Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
