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- Tasks: Join a dynamic team to implement software and train users while solving technical issues.
- Company: Be part of a global organisation that prioritises career development and training.
- Benefits: Enjoy hybrid working, exceptional training, and opportunities for travel.
- Why this job: Gain hands-on experience in software implementation with a supportive culture and growth potential.
- Qualifications: Ideal for recent IT graduates or those with software implementation experience; SQL and JavaScript skills are a plus.
- Other info: Spanish speakers are highly valued; travel may be required for training and implementations.
The predicted salary is between 28800 - 48000 £ per year.
My client is looking for a Software Implementation Analyst to work in a small IT Implementation team within a global organisation that can offer exceptional career development and training.
You will deliver new software implementation, train new users and configure the software to meet specifications. This role is open to both recent IT Graduates and anyone with any previous software implementation experience. You must have strong customer service skills as you will often collaborate with customers to validate solutions and ensure user requirements are met.
As a Software Implementation Specialist, your role responsibilities will be to:
- Liaise with customers to understand their requirements and configure the software to meet their needs.
- Liaise with customers on user acceptance testing of configuration elements, validating the software build.
- Create training material and provide training to users.
- Identify and assist to resolve all technical issues efficiently, and perform tests on all hardware/software elements and peripherals.
- Prepare and provide demonstrations of software.
- Support the technical lead in providing implementation estimates and project plans.
- Monitor software vendor performance continuously, reporting on performance to the IT management team.
- Collate and maintain standard implementation packages, with adequate training materials and implementation guides, in collaboration with the product support team.
- Keep up to date with software changes, learning new features and system processes.
- Support with software deployment, executing upgrades where required.
This role may involve travel to both UK and overseas sites to assist with system implementations and training. Comfortable demonstrating software processes to potentially large audiences and senior management. Accountable, taking ownership of the implementation of configuration specifications and technical issues.
SQL skills, with the ability to write queries and execute simple update statements. Ability to write basic javascript expressions.
There are boundless career growth opportunities within this company, so please send your CV now for immediate consideration.
Graduate Implementation Associate employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Implementation Associate
✨Tip Number 1
Familiarise yourself with the software tools commonly used in implementation roles, especially those mentioned in the job description. Having a solid understanding of SQL and basic JavaScript will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves liaising with clients. Practise scenarios where you might need to validate solutions or address user requirements to demonstrate your ability to handle customer interactions effectively.
✨Tip Number 3
If you speak Spanish, make sure to highlight this skill during your application process. Being bilingual can set you apart from other candidates and is a significant advantage in a global organisation.
✨Tip Number 4
Prepare to discuss your approach to training users and creating training materials. Think about how you would explain complex software features in simple terms, as this will be crucial for the role.
We think you need these skills to ace Graduate Implementation Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to software implementation, customer service, and any technical skills like SQL or JavaScript. Use keywords from the job description to align your application with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work with customers. Mention any experience you have in training users or resolving technical issues, and express your enthusiasm for the career development opportunities offered by the company.
Showcase Your Technical Skills: If you have experience with SQL or JavaScript, be sure to include specific examples of how you've used these skills in previous roles or projects. This will demonstrate your capability to handle the technical aspects of the job.
Highlight Language Skills: If you speak Spanish, make sure to mention this in your application. Language skills can set you apart from other candidates and show your ability to communicate effectively with a diverse range of customers.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your SQL and JavaScript skills in detail. You might be asked to solve a problem or write a simple query during the interview, so brush up on your technical knowledge and be ready to demonstrate your abilities.
✨Emphasise Customer Service Experience
Since strong customer service skills are crucial for this role, think of examples from your past experiences where you successfully collaborated with clients or resolved issues. Highlight how you ensured user requirements were met and how you communicated effectively.
✨Prepare for Training Scenarios
As part of the job involves creating training materials and providing training to users, consider preparing a brief presentation or demonstration of a software feature. This will show your ability to communicate complex information clearly and effectively.
✨Research the Company and Its Software
Familiarise yourself with the company's software products and any recent updates or changes. Being knowledgeable about their offerings will not only impress the interviewers but also help you understand how you can contribute to their implementation team.
