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For Companies At a Glance
- Tasks: Provide 3rd line support for scientific software and business applications globally.
- Company: Join a leading global scientific company making an impact in the industry.
- Benefits: Gain valuable experience, work with cutting-edge technology, and enjoy a collaborative team environment.
- Why this job: Perfect for science grads passionate about IT, offering growth and real-world problem-solving opportunities.
- Qualifications: Recent chemistry graduates or those with 1-2 years in application support are encouraged to apply.
- Other info: Opportunities for automation and process improvement await you in this dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
Inviting recent science graduates or candidates with 1-2 years experience in supporting scientific software (Ideally LIMS). Ideally with a Chemistry degree and a real interest in IT/Software as well as science.
Department: IT (Business Applications Division - Application Support Team)
Company: Global Scientific Company
JOB PURPOSE
To work as part of a small 3rd line support team, providing support for business applications and scientific software systems to hundreds of people across the globe.
JOB RESPONSIBILITIES
- Working with tools provided, deliver 3rd line user support for bespoke Business Applications working to agreed SLA's.
- Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests.
- Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's.
- Investigate, analyse and document reported defects, this might include using SQL select statements and offer suggestions for resolution.
- Support with the creation of incident and problem tickets with root cause analysis.
- Identify opportunities to automate processes within the customer service function, making appropriate suggestions to line manager.
- Collaborate with technical teams and the customer to resolve technical issues.
- Escalate any system change requests to the Product Support team for evaluation.
- Configure and maintain integrations of the laboratory instrumentation with the Group LIMS systems.
- Escalate any data related issues to TDS where appropriate.
- Using the Scheduler tool provided, create scheduled tasks to distribute reports as required.
- Run audit reports for users and interrogate the database where necessary.
- To undertake other duties of an appropriate nature under direction of Line Manager.
SKILLS, QUALIFICATIONS AND COMPETENCIES
Experience/Background
- Previous experience in an application support role in a LIMS environment OR recent science (chemistry) graduate who has an interest in IT/Software/Computing.
- Experience using/supporting LIMS applications (desirable).
- Experience using tools such as Nethelpdesk, Asana, Redmine and Google Apps (desirable).
- Experience working in the metals and minerals industry (desirable).
Qualifications/Education
- Educated to degree level (high grade) or above.
- ITIL knowledge (Certification desirable).
Person Specification
- Analytical mindset with the ability to resolve complex problems with excellent user outcomes.
- Accepts accountability and ownership of technical issues.
- User focussed, with ability to interact with users and champion user needs.
- Effective communication of business change and processes.
- Confidence in communicating complex technical issues to internal or external audiences with varying degrees of technical understanding.
Technical Specification
- SQL querying skills (desirable)
- Basic javascript expressions (desirable)
- Application bug diagnostics (desirable): Log analysis, Debugging.
Language Skills
Spanish speaking is a bonus but by no means essential.
Locations
Graduate Application Support Analyst (LIMS) employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Application Support Analyst (LIMS)
✨Tip Number 1
Familiarise yourself with LIMS applications and their functionalities. If you have experience or knowledge in this area, be ready to discuss specific examples of how you've used or supported these systems in your previous roles or studies.
✨Tip Number 2
Brush up on your SQL skills, as they are mentioned as desirable for the role. Practising basic queries and understanding how to troubleshoot database issues will give you an edge during discussions with the interviewers.
✨Tip Number 3
Showcase your analytical mindset by preparing to discuss past experiences where you've resolved complex problems. Think of specific instances where your user-focused approach led to successful outcomes.
✨Tip Number 4
If you have any experience with tools like Nethelpdesk or Asana, be sure to mention it. Highlighting your familiarity with these tools can demonstrate your readiness to hit the ground running in the Application Support Team.
We think you need these skills to ace Graduate Application Support Analyst (LIMS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles related to application support or scientific software. Emphasise your chemistry degree and any IT skills you possess.
Craft a Strong Cover Letter: In your cover letter, express your passion for both science and IT. Mention specific experiences that demonstrate your analytical mindset and problem-solving abilities, particularly in a LIMS environment if applicable.
Showcase Relevant Skills: Highlight any experience with SQL querying, application diagnostics, or tools like Nethelpdesk and Asana. If you have knowledge of ITIL practices, be sure to mention that as well.
Prepare for Technical Questions: Anticipate questions related to technical issues and user support scenarios. Be ready to discuss how you would approach resolving complex problems and improving user outcomes.
How to prepare for a job interview at Ascent People Ltd
✨Show Your Passion for Science and IT
Make sure to express your enthusiasm for both science and IT during the interview. Highlight any relevant projects or experiences that showcase your interest in how software can enhance scientific processes, especially if you have a background in chemistry.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues or supported users in a previous role or during your studies. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with LIMS
If you have experience with LIMS applications, be ready to talk about it. If not, do some research on common LIMS functionalities and challenges. Showing that you understand the basics will impress the interviewers and demonstrate your commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to application support and how they handle user feedback. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
