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- Tasks: Lead and mentor a team of EPOS support specialists while ensuring top-notch customer satisfaction.
- Company: Join a global tech client known for its innovative solutions in the IT industry.
- Benefits: Enjoy a competitive salary up to £50K plus additional benefits in an office-based role.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: 5+ years in EPOS systems with management experience; strong problem-solving and communication skills required.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 38250 - 42500 £ per year.
EPOS Technical Support Manager – East Midlands
EPOS Technical Support Manager – East Midlands
Location:
East Midlands
Industry:
IT
Salary:
£45000 – £50000 per annum + Office based
Posted:
19/08/2024
Description
EPOS, Technical Support Manager, Line-management, 1st-3rd Line, office-based role, Global support service – East Midlands 50K
* Do you have experience of managing EPOS support teams?
* Are you used to communicating with C-suite stakeholders?
* Can you be a technical escalation point for the EPOS team?
The Role
A Global tech client is looking for an experienced EPOS Technical Support Manager to join this global team in the Derby area. This pivotal role involves leading the technical support team and ensuring the highest level of customer satisfaction.
Key Responsibilities
* Manage and mentor a team of EPOS technical support specialists
* Develop and implement support strategies to enhance customer experience
* Troubleshoot complex EPOS hardware and software issues
* Liaise with product development teams to improve system performance
* Analyze support metrics and implement process improvements
* Ensure adherence to SLAs and maintain high customer satisfaction rates
Requirements
* 5+ years of experience in EPOS systems and technical support
* 3+ years in a management or team lead role
* Strong understanding of EPOS hardware, software, and networking
* Excellent problem-solving and analytical skills
* Outstanding communication and leadership abilities
* Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Contact me for further details on the client and job role – 0-7-7-9-1-6-1-5-7-0-3
Salary on offer is up to 50K + benefits. This is an office-based role.
We value diversity and encourage candidates of all ages and backgrounds to apply. Ascent People is acting as an Employment Agency for this role.
Jo Bevington
Recruiter:
Jo Bevington
Phone: 0161 913 2621
Email: jo.bevington@ascentpeople.co.uk My Social
#J-18808-Ljbffr
EPOS Technical Support Manager – East Midlands employer: Ascent People Ltd
Contact Detail:
Ascent People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Technical Support Manager – East Midlands
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in EPOS systems. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the EPOS industry, especially those who have experience in technical support management. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved complex technical issues in the past. Highlighting your leadership skills and problem-solving abilities will be crucial during the interview process.
✨Tip Number 4
Research the company’s values and culture to align your responses during interviews. Showing that you understand their mission and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace EPOS Technical Support Manager – East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing EPOS support teams and your technical skills related to EPOS systems. Use specific examples that demonstrate your leadership and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for leading a technical support team.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or dealt with C-suite stakeholders. Emphasise any achievements in improving customer satisfaction or implementing successful support strategies.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Ascent People Ltd
✨Showcase Your Leadership Skills
As a potential EPOS Technical Support Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing team members to enhance their performance.
✨Understand the Technical Details
Make sure you have a solid grasp of EPOS systems, including hardware and software components. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will showcase your technical expertise.
✨Communicate Effectively with Stakeholders
Since the role involves liaising with C-suite stakeholders, practice articulating complex technical concepts in a clear and concise manner. Prepare to discuss how you've successfully communicated with senior management in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of examples where you've had to analyse support metrics or implement process improvements to enhance customer satisfaction.
